RETAIL MANAGEMENT DIPLOMA

Greater Brighton Metropolitan College

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

Looking to boost your career in the competitive field of retail management? This online course is designed to help you do just that. Whether you’re already a retail manager who’s ready for bigger and better challenges or an assistant manager, sup...

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Subjects

  • Retail Management
  • Retail

Course programme

  • What we mean by retail management
  • How to get involved in this industry
  • How your career can progress in retail management
  • What we mean by the term merchandising
  • How to merchandise correctly to increase sales
  • The importance of pricing and how to display products
  • The checkout and the basic requirements
  • The importance of the point of sale concept
  • The personal characteristics that you need when dealing with this part of the process
  • What we mean by consumer behaviour
  • How to interpret consumer behaviour for your own advantage
  • How to deal with issues related to their behaviour
  • Why trends are important to your store
  • How to take advantage of those trends in the most efficient way
  • Why targeting customers is so effective
  • What we mean by communication in this instance
  • How to talk to customers
  • How to deal with customers that are not happy
  • Civil litigation initial procedures
  • The key things that you need to be able to understand
  • Creating the perfect environment for your customers
  • The importance of the relationship with the customers
  • How to build that relationship in an effective manner
  • How to deal with any issues that may arise in the relationship
  • What we mean by stock management
  • The problems that arise from not keeping on top of stock management
  • How to control stock levels
  • Why the location plays a role
  • How to identify the correct location
  • The difference it will make to your store
  • The basics of the psychology of the store
  • What you are trying to achieve with psychology
  • How effective psychology is going to be in the success of your store
  • How to make sure that you have the correct suppliers
  • Dealing with issues with suppliers
  • How to receive goods in the correct manner
  • Dealing with damaged or problem goods
  • The basics of security
  • The types of security that you may need in your store
  • The basics of security procedures
  • The importance of getting the right team together
  • How to unite your team
  • Dealing with issues within your team
  • What we mean by multiple channels
  • The key things that you need to have in place
  • How to take advantage of multiple channels
  • The basic rules of retail marketing
  • The things you must avoid doing
  • How to get the most out of your budget
  • What we mean by brand management
  • The keys to successfully managing your brand
  • Key mistakes to avoid making with your brand
  • The key rights held by the customer
  • What you are allowed to do as a trader
  • How to handle issues with customers
  • The key rights held by the customer
  • What you are allowed to do as a trader
  • How to handle issues with customers

    • See related categories

    RETAIL MANAGEMENT DIPLOMA

    Price on request

    The best Customer Management courses

    See all

    See all