Retail Operations Certificate Level 2 QCF

Understanding Retail Operations (Level 2 QCF)

Course Overview
How is the course structured?
The NCFE Level 2 Understanding Retail Operations course is divided into eight units :

Unit 01: Understanding customer service in the retail sector
In this unit, learners will understand how effective customer service is to a retail business, whilst looking into customer needs, customer service procedures and dealing with customer complaints.

Unit 02: Understanding the retail selling process
This unit explores the benefits of product knowledge and using questions to identify customer needs. It also helps learners understand selling models and how sales are closed.

Unit 03: Understanding how individuals and teams contribute to the effectiveness of a retail business
Learners will cover various aspects involved in the effectiveness of a retail business. This includes understanding employment rights and responsibilities, the importance of effective team work and communications skills.

Unit 04: Understanding how a retail business maintains health and safety on its premises
This unit will concentrate on health and safety in a retail environment, which will cover understanding what actions to take in an emergency and what is general safe working practice.

Unit 05: Understanding retail consumer law
In this unit, learners will examine consumer legislation, which will include protection against unfair trading practices. This unit will also cover the consequences for businesses and employees of contravening retail law.

Unit 06: Understand how to deal with customer queries and complaints in a retail environment
Learners will gain an understanding of how to resolve quieries and complaints in a retail environment and how this could contribute to customer confidence.

Unit 7-Understanding Security and Loss Prevention in a Retail Business
This unit helps learners know the range of security risks faced by a retail business. It also helps learners to understand the effect which crime has on a retail business and its staff and what actions can be taken to prevent crime in a retail business.

Unit 08: Understanding the handling of customer payments in a retail business
This unit helps learners develop an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.

Assessment

This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.

Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by NCFE, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme

Course Fees

Our aim is to provide you with the best deal available, therefore any registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Level 2 QCF Certificate in Understanding Retail Operationshome study course is £450, though for a limited time we are offering you the opportunity to pay only £360 which is a 20% discount if you enrol online and pay in full.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £90 and then 4 equal payments of £90 per month. The first instalment is paid about a month after you receive your course.