Rhodes Training and Development Ltd courses

...part in a simulated meeting to put in to practice all the skills learnt during this workshop. For the more advanced minute taker, laptops will be provided for practice...

...a strong understanding of what distinguishes exceptional service and how to communicate a message of superior care and understanding. Customer Relationship Management (CRM)...

...Learning methods: Tutor led inputs Questionnaires Discussion Practical exercises...

...a networking strategy and plan Types of networks Using networks to generate leads and win business Recognising your personal style Effective contact management...

...Demonstrate techniques for handling stress Describe different ways to maintain a positive mental attitude Demonstrate effective use of body language Explain...

...The importance of business loyalty Dealing with difficult calls and situations Announcement stage and close of call Personal motivation...

...Course Design The course is designed to be fully interactive and participative and run in a workshop format. The course will include taped calls to provide...

...HR personnel and all managers involved in the administering of the conduct code Course Objectives At the end of the course delegates will be able...

...1 Day The need to manage and control the customer interface to ensure customer satisfaction is important to every organisation. However, when an organisation...

...This course also recognises that whilst classroom training provides a good grounding for new recruits, equally important is on the job training provided...

...All staff engaged in direct contact with customers or clients Providing Excellent Customer Service Duration: 1 Day In most cases, companies provide products...

...Participants will also gain insights into their own ingrained behaviour, attitudes and feelings. Building on existing skills, this six month course...

...we can accommodate your requirements. Here are a few options you may like to consider: Interactive sessions with actors Your staff get to interact...

...Often these are planned and orchestrated by our desire to progress and at other times the situation is forced on us through acquisition, merger...

...of pre-course questionnaire exercise What are budgets and the importance to your organisation Capital versus revenue Fixed and variable cost classification...

...of accounting information, however the real value of this investment is often not harnessed because staff have insufficient knowledge of how the accounting system works...

...credit / loans Suggest the different methods available for monitoring personal money Identify commonly used financial abbreviations and demonstrate...

...Course Outline Introduction Meeting Customer Expectations What is important to the customer? The cost of meeting customer expectations Principles of Finance...

...to customers are also examined in detail. Course Objectives To examine ways in which a business can increase its profitability by being selective...

...In day 2 the work completed in the break will be used as learning aids to further develop and hone skills as part of this highly practical participative training...