Rhodes Training and Development Ltd courses

...both verbal and non verbal. Practice note taking in a simulated environment. Suitable for: Any staff who take minutes at Disciplinary, Grievance or Capability meetings...

...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to...

...Learning methods: Tutor led inputs Questionnaires Discussion Practical exercises...

...The principle reason for the poor outcome is not having a clearly defined purpose or plan. Networking is about connecting with people in order to share...

...customer confidence and consequently customer loyalty. The course also recognises the challenges facing Customer Advisors and offers techniques for managing...

...All new recruits to a business and people who want to improve their telephone and communication skills All new recruits to a business and people who...

...the managers and team leaders who are performing the monitoring to be delivering a uniformed message. This course recognises the importance of consistency...

...in the administering of the conduct code HR personnel and all managers involved in the administering of the conduct code Managing Conduct Duration...

...Objectives: Upon completion of this course you will be able to: Recognise the importance of managing every customer interaction. Understand the role of effective...

...the benefits to the business How people learn – The learning cycle Learning style questionnaire Structuring a training session Giving constructive feedback...

...Word of mouth travels fast if you are good at meeting customers’ needs and even faster if you are not. If a customer is dissatisfied with the quality of service they receive...

...Requisite Skills Attendance on a basic counselling skills course. The aim of the course This six month course will provide participants with a strong theoretical...

...One estimate states that bullying costs employers upwards of £2 billion a year. Identifying and dealing with its causes and having effective procedures...

...anchors Changes in anchor Individual and Organisational Matching Self insight Culture matching The Big Rules Career Paths Incentive systems Self management...

...of pre-course questionnaire exercise What are budgets and the importance to your organisation Capital versus revenue Fixed and variable cost classification...

...end adjustments on both the profit/loss account and balance sheet Compile and interpret the final accounts that will be submitted to either your accountant...

...the maximum you can afford Borrowing money Listing priorities Choosing between loans and credit cards Using services to find the best deals Understanding...

...of accounts Methodology This workshop is highly participative and falls very much into the ‘learning by doing’ category. Many of the practical tasks will...

...of accounts Methodology This workshop is highly participative and falls very much into the ‘learning by doing’ category. Many of the practical tasks will...

...in order to work on new projects in house or on behalf of a client is crucial to the success of any business unit. This workshop is run as two seminars...