Rhodes Training and Development Ltd courses

...part in a simulated meeting to put in to practice all the skills learnt during this workshop. For the more advanced minute taker, laptops will be provided for practice...

...is regarded as an important skill in the battle to build customer loyalty and deepen the relationship through cross-selling other products based on real...

...Learning methods: Tutor led inputs Questionnaires Discussion Practical exercises...

...to expand their network Networking Skills Duration: 1 Day How often have you attended a networking event feeling nervous and then come away with no tangible results?...

...Assertive, Aggressive – and the impact on the telephone How to deal with all types of difficult calls and situations assertively Simple techniques for...

...The course will include role plays / practise calls based on business scenarios as identified and as appropriate. Duration The course has been designed...

...a sense of realism to the programme. Who should attend this course? All managers and team leaders whose responsibility it is to maintain a high quality...

...dealing with an offence Interviewing techniques Dealing with different types of offence Examples include: Insubordination, Discrimination, Gambling...

...as opposed to a re-active approach that involves managing conflict. Course Designed for: All front line employees (FLE) in a customer facing environment...

...2 Days Starting in a new job is often a challenging experience. A new employee can take several weeks to fit into a new role and fully understand...

...Communicating a ‘can do’ attitude Complaints Welcoming complaints as a chance to improve Recognising the ‘knock-on’ effects of complaints Keeping communication...

...Upon completion of this course, participants will be able to use knowledge gained to enable them to understand and help others in more depth within a work or personal setting...

...working on realistic scenarios and case studies No ‘preaching’ – just practical, workable ideas, tools and tips We will make the programme fun and interesting!...

...professionals and managers who have chosen or are faced with occupational decisions that give them the opportunity to re-evaluate their career choices...

...Objectives By the end of the workshop participants will be better able to: Understand the financial structure of your organisation and compare it...

...Course Designed for Small or medium size businesses where either owners or employees need an understanding of double entry bookkeeping New employees...

...credit / loans Suggest the different methods available for monitoring personal money Identify commonly used financial abbreviations and demonstrate...

...participants will be better able to: Understand and apply sound principles of finance to their roles within the organisation Recognise the need for accurate...

...including account managers. Employed in sales offices or commercial departments, including account managers Competitor Analysis Duration: 1 Day Introduction...

...Identifying and use the relevant technology in the bid process Appreciate deadline requirements and re-assessment processes Understand the big picture...