Rhodes Training and Development Ltd courses

...Any staff who take minutes at Disciplinary, Grievance or Capability meetings. Course Aim To provide participants with the skills and knowledge of how...

...approach Develop client relationships for business development Further Development Effective Communication Assertiveness Influencing, Persuading and Negotiating...

...TO MARKETING Duration: 1 Day Programme Objectives By the end of the programme, delegates will be able to: Understand the principles and role of marketing...

...win business and expand your contact base. Course Designed For Anyone who needs to expand their network or who recognise the value of developing new contacts...

...of personal development and the need for continuous professional development. For all people attending this course, improvements in the monitoring of results...

...All new recruits to a business and people who want to improve their telephone and communication skills. Course Objectives At the end of this course delegates...

...All managers and team leaders Call Monitoring Duration: 1 Day This course is recommended for managers and team leaders who are responsible for managing...

...dealing with an offence Interviewing techniques Dealing with different types of offence Examples include: Insubordination, Discrimination, Gambling...

...1 Day The need to manage and control the customer interface to ensure customer satisfaction is important to every organisation. However, when an organisation...

...This course also recognises that whilst classroom training provides a good grounding for new recruits, equally important is on the job training provided...

...and services that are readily available through alternative suppliers. Although the product or service may have unique features, at a fundamental level...

...Requisite Skills Attendance on a basic counselling skills course. The aim of the course This six month course will provide participants with a strong theoretical...

...to deal with bullying and harassment remains an important, yet often neglected, part of managing the conflicts that can arise at...

...anchors Changes in anchor Individual and Organisational Matching Self insight Culture matching The Big Rules Career Paths Incentive systems Self management...

...Basic accounting terms Approaches, stage, tips when setting budgets Exercise – setting a budget and monitoring performance Typical departmental budgets...

...SAGE, where the users of the system need to understand the basics behind the automated processes Objectives How will you and your organisation benefit…...

...Improve the management of their personal debt Make recommendations concerning the choice of services available Identify hidden costs when applying...

...Course Outline Introduction Meeting Customer Expectations What is important to the customer? The cost of meeting customer expectations Principles of Finance...

...customer profitability The financial implications of selling on credit Sales analysis exercise • Offering discounts...

...with enough time in between sessions for delegates to start to create new proposals and examine the process of writing proposals as part of a formal bid management process...