Rhodes Training and Development Ltd courses

...part in a simulated meeting to put in to practice all the skills learnt during this workshop. For the more advanced minute taker, laptops will be provided for practice...

...Relationship Management Duration: 1 Day The major factors associated with winning and retaining customers are now, more than ever before, based on...

...TO MARKETING Duration: 1 Day Programme Objectives By the end of the programme, delegates will be able to: Understand the principles and role of marketing...

...as part of their personal development. What will you learn? What is networking? The 7P’s of networking Sharing not selling Why networks work Developing...

...is recommended as an advanced course to telephone techniques, and communication skills. The course is aimed at staff who have attended a basic telephone...

...will be able to: Identify the challenges of effective telephone communication Create personal communication impact to sound confident and professional...

...Identify the benefits of call monitoring Explain the role of the person performing the monitoring Identify the areas of a telephone contact to be monitored...

...them to apply the procedures correctly. Course Design This course is designed to be delivered using organisations own conduct code thus ensuring that in-house...

...clear communication in customer interaction. Control the communication process. Adopt a proactive approach that influences behaviour thus reducing conflictual situations...

...Provide these staff with the knowledge, skills and techniques to ease the transition of new recruit into an effective employee. Suitable...

...and services that are readily available through alternative suppliers. Although the product or service may have unique features, at a fundamental level...

...Requisite Skills Attendance on a basic counselling skills course. The aim of the course This six month course will provide participants with a strong theoretical...

...plenty of interactive exercises. We suggest the style of your programme is informal and practical with ‘lectures’ kept to the minimum. Activities will include...

...and be able to plan ahead and work proactively Course Outline Situation Analysis Your current situation External factors that influenced it Your view...

...Objectives By the end of the workshop participants will be better able to: Understand the financial structure of your organisation and compare it...

...Course Designed for Small or medium size businesses where either owners or employees need an understanding of double entry bookkeeping New employees...

...– their advantages and disadvantages How to manage personal debt The theory behind consolidation Identifying and understanding hidden costs Calculating...

...Undertake sales analysis based on product and/or customer profitability Calculate the full cost of providing goods or services to a customer...

...1 Day Introduction The workshop explores the various ways in which a business can increase customer profitability. It highlights the importance of accurate forecasting...

...Identifying and use the relevant technology in the bid process Appreciate deadline requirements and re-assessment processes Understand the big picture...