Rhodes Training and Development Ltd courses

...of meetings and during meetings. Be aware of HR procedures (capability and conduct) so that the role of note taking is understood. Be aware of what to record...

...Promise v delivery Five measures by which customers assess service Bending the rules to deliver the service your clients want Using personalities and individual...

...but whose role is not directly involved in marketing Anyone who represents the organisation but whose role is not directly involved in marketing INTRODUCTION...

...The principle reason for the poor outcome is not having a clearly defined purpose or plan. Networking is about connecting with people in order to share...

...of providing professional and effective customer service, ensuring advisors are providing top quality complaint/enquiry handling, building and winning...

...All new recruits to a business and people who want to improve their telephone and communication skills All new recruits to a business and people who...

...Identify the benefits of call monitoring Explain the role of the person performing the monitoring Identify the areas of a telephone contact to be monitored...

...Demonstrate through role plays the correct interpersonal skills to conduct a disciplinary interview. Suitable for: HR personnel and all managers involved...

...service Identifying customer types The effect of poor service Communication skills The role of communication Positive and negative communication Effective...

...People who support new employees to learn 'on the job'. People who support new employees to learn ‘on the job’. Desk Trainer/Buddy Duration...

...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...

...To discover limits to helping others To understand and maintain boundaries and to explore difficulties inherent in the same Course Outline Confidentiality...

...This is also a less costly alternative to live work with actors We can tailor make to the needs and culture of your organisation, so please talk to us about...

...you hold in the highest regard. With the knowledge of your real career anchors you can make informed decisions so you are unlikely to be tempted into...

...1 Day Financial difficulties are often the results of inadequate knowledge when compiling a budget. Improved financial control by using budgets can avoid...

...Suitable for: New employees, Owner New employees, Owner Effective Bookkeeping Skills Duration: 1 Day Businesses invest large amounts of money in the provision...

...their benefits How to reduce payments How to get the most out of ‘balance transfers’ Finding the best card for you Saving Money Identifying the different...

...to meet the needs of those employed in sales offices or commercial departments, including account managers. Key Benefits On completion of the course...

...Profit and profitability Costing and contribution Breakeven analysis Sales Forecasting Sales forecasting - An integral part of budgetary planning Forecasting...

...management Delegation of tasks Style guide Sign offs and printing Boilerplating Organisational FABs Case Studies Testimonials Technology Considerations...