Rhodes Training and Development Ltd courses

...take effective notes at disciplinary, grievance and capability meetings. The course is very interactive and offer the participants an opportunity to...

...a strong understanding of what distinguishes exceptional service and how to communicate a message of superior care and understanding. Customer Relationship Management (CRM)...

...Learning methods: Tutor led inputs Questionnaires Discussion Practical exercises...

...to expand their network Networking Skills Duration: 1 Day How often have you attended a networking event feeling nervous and then come away with no tangible results?...

...new techniques for handling challenging situations Identify their development needs and develop a personal development plan Course Overview Three types of behaviour – Passive...

...to be flexible and can be delivered over 1 or 2 days depending on the needs of the organisation. For a 2 day course, for example as part of an induction...

...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...

...Intoxification Suspension and dismissal Dealing with different types of behaviours at the discipline interview The importance of record keeping Different...

...clear communication in customer interaction. Control the communication process. Adopt a proactive approach that influences behaviour thus reducing conflictual situations...

...by desk trainers / buddies. This course recognises particularly in a Call Centre environment, desk trainers / buddies perform a crucial role in developing new employees...

...Objectives How will you and your organisation benefit… Upon completion of this course you will be able to: Recognise good customer service practice and...

...their existing inter-personal skills Employees wishing to expand upon their existing inter-personal skills Advanced Counselling Skills Course This course...

...working on realistic scenarios and case studies No ‘preaching’ – just practical, workable ideas, tools and tips We will make the programme fun and interesting!...

...you hold in the highest regard. With the knowledge of your real career anchors you can make informed decisions so you are unlikely to be tempted into...

...Importance of cash flow Capital budgeting and investment appraisal...

...end adjustments Compilation of the trading and profit / loss account and balance sheet The year end journal entries for the opening balances...

...Personal Budget Management Duration: ½ or 1 Day This course aims to provide all participants with a thorough knowledge of how to effectively manage...

...Understand and apply sound principles of finance to their roles within the organisation. Suitable for: Employed in sales offices or commercial departments...

...Learn the importance of effective co-ordination of activities and the construction of sales budgets. Suitable for: Employed in sales offices or commercial departments...

...to flow and form a logical presentation of the situation and information Understand the structure of a bid and how to ensure the key elements are included...