Rhodes Training and Development Ltd courses

...of meetings and during meetings. Be aware of HR procedures (capability and conduct) so that the role of note taking is understood. Be aware of what to record...

...of this course you will be able to: Recognise the importance of CRM to business success Identify where CRM fits in to the product and brand Understand...

...but whose role is not directly involved in marketing Anyone who represents the organisation but whose role is not directly involved in marketing INTRODUCTION...

...information with the emphasis on relationship building – internally/externally and finding out how you can help them and how they can help you...

...as a 2 day programme although it can be tailored to a 1 day course depending on the needs of the business and the staff involved. Who should attend this course?...

...the expectations of clients, customers and suppliers The importance of active listening The difficulties and challenges with telephone communication Personal impact in communication...

...supported and guided to provide an excellent service. To meet a consistent, accurate standard and approach across a Contact Centre environment requires...

...when implementing the discipline code Demonstrate through role plays the correct interpersonal skills to conduct a disciplinary interview Course Overview...

...to Influence thoughts, ideas and actions Positive persuasion Avoiding conflict escalation Diffusing sources of dissatisfaction Saying no – blending assertion...

...This course also recognises that whilst classroom training provides a good grounding for new recruits, equally important is on the job training provided...

...channels open Following up Difficult People and Situations Recognising difficult customer types Defusing difficult situations Developing a strategy...

...the nature of emotional processes To explore defence mechanisms and their function To attain clarity about difficulties in the counselling relationship...

...gives practical advice on how to prevent it happening and what to do if it does take place. The workshop is designed for employees and managers at...

...Anchors Priorities for future careers Career Development Stages of development Career movement Career progress Career success Cross functional progress...

...1 Day Financial difficulties are often the results of inadequate knowledge when compiling a budget. Improved financial control by using budgets can avoid...

...Course Designed for Small or medium size businesses where either owners or employees need an understanding of double entry bookkeeping New employees...

...the maximum you can afford Borrowing money Listing priorities Choosing between loans and credit cards Using services to find the best deals Understanding...

...Particular attention is paid to striking a balance between meeting customer expectations and achieving a profit. The implications of extending credit terms...

...to meet the needs of those employed in sales offices or commercial departments, including account managers. Key Benefits On completion of the course...

...who need to secure the financial underwriting and winning of a contract for services and or products. Objectives How will you and your organisation benefit…...