Roadside Assistance - Safe Working Practice - Module One

TBS/34
Objectives:
To provide delegates with a comprehensive understanding of the duties of a Roadside Assistance Technician.
Content:
· What constitutes successful roadside assistance.
· Roadside assistance code of practice.
· Roadside assistance and temporary repairs including the legal implications.
· Health and safety issues.
· Procedures relating to hazardous chemicals.
· Drivers hours implications.
· Roadside assistance vehicle/equipment and tooling.
· Health and safety.
· Call out procedures.
· Personal qualities.
· Customer handling skills.
· Communication skills.
· How to approach and address customers.
· Oral diagnostic skills.
· Safe working at the roadside/motorway.
· Practical exercises and assessments.
· Course review and open forum.