Courses in Sandbach

...The course is suitable for all. Course review: Alison will show you how to make your own unique piece of felt from coloured wools and a wide range of decorative materials... Learn about: Felt Making...

...and Objectives Introduction and 'Icebreaker'. An opportunity to share your current level of experience and knowledge regarding CUSTOMER CARE and to...

...with painting if you wished. You should go home with two lovely works of art. The day starts at 10 and finishes at 4:30. Refreshments and lunch are provided...

...getting the customer to confirm discussion details to ensure they understand you. What happens after the call? Interactive Session Review Review of individual...

...The courses will be run by Peter Price again and are suitable for everyone. The course includes lunch, refreshments and finished stonework take...

...importance of using the telephone. Role and key responsibilities - the vital and subtle art of communicating with your customers/clients by telephone...

...your own bespoke designs in glass. Items that may be made include pendants, earrings, tea light holders, sun catchers and coasters...

...identification and dealing with resistance - the drama triangle. Organisational change strategies - turning the situation around. Positive and effective outcomes...

...what would be absolutely necessary for you to continue with painting if you wished. You should go home with two lovely works of art. The day starts at 10 and finishes at... Learn about: Winter art, Paper choice, Paint snow...

...What is a Coach? And what makes an effective Coach? Directive v Non-directive Coaching-Coaching/Management/Leadership-Concepts. Fulfilling potential in others-The basic model...

...With the current trend towards recycling, rag rugging is an ideal way of using up any oddments of fabric or old clothes which are beyond being able... Learn about: Wall hangings...

...v leadership style - what are the crucial differences? Setting objectives and responsibilities. Forming, storming, norming, performing - understanding...

...upholstery cuts All tools, refreshments and lunch are provided on the... Learn about: Learn “y” and “w2 upholstery cuts, Strip Chair, Use a web stretcher...

...technical knowledge and experience to your meetings. Summarise and record decisions - keep accurate minutes - actions, responsibilities, timescales...

...All of the basic techniques of decorative paper cutting will be explained on the day. Basic Paper Cutting Skills Adults The workshop will also cover the following areas... Learn about: Scissor control, Paper choice, Pattern making...

...targets, goals, identification, interviewing techniques, assessment, redefining, reappraisal, challenge, reward, training and development, encouragement and motivation...

...requirements General / technical requirements and service level agreements Project stakeholders Business stakeholders External stakeholders Terms of reference...

...Learn new techniques and strategies for winning over audiences, and to practice the art in a zero risk and non-threatening environment. The course...

...structures in which the Business Analyst may be operating and gives and overview of the major functions, such as financial and management accounting...

...Getting and understanding the Customer's viewpoint. Explaining benefits - not features. Part 2: Doing the Deal. Making objections specific. Putting objections into perspective...