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Personal Development courses Sandbach
- Short course
- Sandbach
...Getting what you want without the need for compromise, through gaining agreement and co-operation. Assertiveness related to the level of confidence...
- Training
- Sandbachandanother venue.
- London
- Different dates available
- 2 Days
...This course is designed to explore the rich communication skills and techniques required to successfully facilitate workshops and meetings in a business context...
- Course
- Sandbach
...through role plays and key exercises, they can improve their own negotiating techniques. Everyone needs good negotiating skills - being able to negotiate...
- Course
- Sandbach
...things TO do. Customer Complaints - What should you do? - what happens when complaints are not dealt with satisfactorily/effectively. Ownership...
- Course
- Sandbach
- Advanced
- 2 Days
...at key individual objectives from this training course. Course objectives outlined and individual expectations explored further. Interactive Session Who are your customers?...
- Course
- Sandbach
...Workshop Understanding the feel good factor for both you and your caller/customer. Interactive Session Call Planning and Preparation The introduction...
- Course
- Sandbach
- Advanced
- 2 Days
...objectives from the training programme. Thinking on your feet. Paper Clip Exercise Looking at the role of a Generic Call Centre Operation Recognising...
- Course
- Sandbach
...Improve skills to help those who aspire to become better at what they do through motivational mentoring and coaching. Suitable for: Those who want to maximise...
- Course
- Sandbach
...How to develop and run successful performance appraisal schemes. Selection of exercises designed to cover decision making, problem solving, discipline...
- Course
- Sandbach
...how to allocate sufficient time to each item on the agenda. How to avoid boredom, frustration and confusion. Setting and reaching objectives...
- Course
- Sandbach
...targets, goals, identification, interviewing techniques, assessment, redefining, reappraisal, challenge, reward, training and development, encouragement and motivation...
- Course
- Sandbach
...what do you think they want to hear? Analysing a typical presentation situation - breaking down the myths and barriers about public speaking...
- Short course
- Sandbach
- 1 Day
...gathering information. Planning outcome and results. The Successful Telephone Call Workshop Opening and body of the call and closing effectively Techniques...
- Course
- Sandbach
- 2 Days
...support their teams in pursuit of excellence in Credit Control. CONTENTS Day One The Cost of Credit This deals with DSO (Days Sales Outstanding)...
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