Personal Development courses Sandbach

...Getting what you want without the need for compromise, through gaining agreement and co-operation. Assertiveness related to the level of confidence...

...This course is designed to explore the rich communication skills and techniques required to successfully facilitate workshops and meetings in a business context...

...through role plays and key exercises, they can improve their own negotiating techniques. Everyone needs good negotiating skills - being able to negotiate...

...things TO do. Customer Complaints - What should you do? - what happens when complaints are not dealt with satisfactorily/effectively. Ownership...

...at key individual objectives from this training course. Course objectives outlined and individual expectations explored further. Interactive Session Who are your customers?...

...Workshop Understanding the feel good factor for both you and your caller/customer. Interactive Session Call Planning and Preparation The introduction...

...objectives from the training programme. Thinking on your feet. Paper Clip Exercise Looking at the role of a Generic Call Centre Operation Recognising...

...Improve skills to help those who aspire to become better at what they do through motivational mentoring and coaching. Suitable for: Those who want to maximise...

...How to develop and run successful performance appraisal schemes. Selection of exercises designed to cover decision making, problem solving, discipline...

...how to allocate sufficient time to each item on the agenda. How to avoid boredom, frustration and confusion. Setting and reaching objectives...

...targets, goals, identification, interviewing techniques, assessment, redefining, reappraisal, challenge, reward, training and development, encouragement and motivation...

...what do you think they want to hear? Analysing a typical presentation situation - breaking down the myths and barriers about public speaking...

...gathering information. Planning outcome and results. The Successful Telephone Call Workshop Opening and body of the call and closing effectively Techniques...

...support their teams in pursuit of excellence in Credit Control. CONTENTS Day One The Cost of Credit This deals with DSO (Days Sales Outstanding)...