Short courses

...Clarity on the roles of a strong training function How to carryout a Training Needs Analysis Skills on how to understand the real situation An awareness...

...play an active role rather than just following your direction. 12:30 - 13:00 Achieve more through others. How to adopt a structured process for delegation...

...will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve their...

...customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities...

..."Do you often feel overwhelmed by the pace of change and the demand to deliver results in today's modern world? If so, this one day course will help...

...This introduction to management and supervisory skills course is designed to help delegates understand the initial skills and responsibilities that...

...This course is highly practical and works on creating the most positive impression possible so that you can focus on the real reason that you are there...

...motivation Overcoming customers' objections to the price Individual sales issues discussed and resolved" " Closing Incoming Calls Effectively...

...professionally The ability to get through to the right person Increased confidence to return calls To return to the workplace with genuine leads generated...

...12:00 - 12:45 Strategic Objectives A chance to understand what is strategic and what is not. Agreeing objectives that are SMARTER than SMART and shape...

...anywhere" " Stress Busters - Half Day (pm) - Timetable 13:45 – 14:00 Welcome and Course Objectives 14:00 – 14:30 Burnout Self-test and Interpretation 14:30 – 15:15 Job Analysis...

...the ABC Method through personal examples 15:00 - 15:15 Coffee break 15:15 - 15:45 Reducing the effect negative emotions have on you How to tap into...

..." Working Productively - Half Day (am) - Timetable 09.30 - 09.45 Coffee and Introductions 09.45 - 10.15 Productivity challenges, situations and barriers 10...

...Ideal Working Pattern 12:00 – 12:30 Your Personal Mission Statement 12:30 – 13:00 Action Planning, Review and Close "...

...Know when to apply different types of management styles. An understanding of what motivates people and how to give them constructive feedback on their performance... Learn about: Action Plans, Confidence Training, Management Style...

..."Better understanding of personality types and the best ways of communicating with others according to their preferences Techniques for tackling difficult...

...Development of an individual style The ability to make direct contact with the decision-maker Genuine leads generated on the course" " How to Be Great...

...10:30 Team exercise 10:30 - 11:15 How well do we really understand people? (Group skill level measured) 11:15 - 11:30 Coffee break 11:30 - 12:00 Techniques... Learn about: Team Training, Communication style, Communication Skills...

...more manageable steps? A step by step process enables us to structure the time and effort we put in 13:00 - 14:00 Lunch 14:00 - 15:00 Confidence... Learn about: Sales Marketing, Sales Management, Sales Techniques...