Short courses

...12:15 Using EI at work to improve performance and build more effective relationships 12:15 - 12:45 Using EI to maintain the balance in your life that you want 13:30... Learn about: Emotional Intelligence, Business Success, Effective relationships...

...Setting clear objectives, Options and alternatives, Key communication aspects, structures and content 15:00 - 16:30 The Tender Document in detail... Learn about: Winning Tenders, Write Winning, Write Winning Tenders...

...Give clear, convincing and persuasive presentations. Deliver presentations suited to the audience" Masterclass in Preparing and Delivering Persuasive Presentations... Learn about: Horizontal Planning, Presentation Practice...

..."Understanding of the basic sales process Gain confidence in the sales role - How to build rapport Knowledge of listening and questioning skills How... Learn about: Sales Process, Sales Training...

...10.00 – 10.30 Four Stages of Retail (Building a profile of success) 10.30 – 11.00 Our Customers – Who Are They? (What do we know about our customers?)... Learn about: Art of Retail Selling, Art of Retail, Retail Selling...

...12:45 - 13:45 Lunch 13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received... Learn about: Listening Skills...

...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Customer Care, Public Sector...

...the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria... Learn about: Customer Service...

...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Care...

...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer satisfaction...

...element in Projects 15:45 – 16:15 Review of key success factors in Project Management 16:15 – 16:30 Action plans and course close... Learn about: Project Management, IT Project Management, Project scheduling...

... you feel most comfortable with and why? 11.30 - 11.45 What is your preferred communication style? (Participants complete short questionnaire to learn... Learn about: Team members, Communication Training...

... (Delegates to give a short presentation. This should be a presentation they are required to make as part of their job and should last no longer than 10 minutes... Learn about: Ody language, Confidence Training, Natural self...

...15:15 Tea 15:15 - 16:00 Making decisions (Delegates use a Decision Making Matrix to determine the best option from a choice of three venues for an event)... Learn about: Office IT, Starting up a Project, Syndicate work...

...11.00 Six techniques for reading faster 11.00 - 11.15 Coffee/tea break 11:15 - 12.00 The high-speed skim 12.00 - 12.30 Some different approaches to reading 12:30... Learn about: Speed skim, Six techniques, Reading faster...

...Objectives 10:00 - 10:30 Purpose In Report Writing - What Do They Want? 10:30 - 10:45 Shape And Structure - What Shall I Include? 10:45 - 11:00 Break 11:00... Learn about: Report Writing, Shape And Structure...

...(Participants apply the lessons learned so far to conduct a simulated facilitated event based on there own real world situations.) 15:30 - 16:00 Managing Conflict... Learn about: Creative techniques, Facilitation Skills, Customer Care...

...The course helps to eliminate the fear and uncertainty for the Professional Buyer, allowing delegates to contribute profitability to the organisation... Learn about: Communication Skills, Strategic partners, Closing techniques...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Profitable Business, IT risk, Reducing Risk...

...of individual team members as well as helping the team to achieve results inline with the overall vision, aims and objectives of the organisation. Understand... Learn about: SMART Objective Setting, Team Training...