Short courses

...Recognise what makes an effective coach and core skills required 14:30 – 15:00 Establish the link between coaching and continuous performance improvement... Learn about: Skills required, Personal Objectives, Performance coaching...

...11:00 Coffee Break 11:00 - 11:45 Achieving the Balance You Want in Your Life 11:45- 12:30 How to Relax Yourself Quickly in Any Situation 12:30... Learn about: Stress Management, Confidence Training...

...Exploring and checking; Establishing possible actions and deciding) 13:00 - 13:45 Lunch 13:45 - 14:30 How to Interview (Handling the discipline interview... Learn about: Rules and procedures, Confidence Training, Discipline and Grievance...

...and gain more commitment from people) 14:30 - 15:00 Optimising communications (A look at how to really make a point!) 15:00 - 15:15 Tea!) 15:15 – 1600... Learn about: People Management, Personal Objectives...

...This course will look at your key areas and give you a thorough understanding of what is expected, and how to manage those expectations to ensure success...

..."Develop confidence and awareness in cutting waste and energy consumption in the workplace. Investigate all the difference areas where financial gain... Learn about: Green Worker, Ms PowerPoint, Office management...

...12:15 Using EI at work to improve performance and build more effective relationships 12:15 - 12:45 Using EI to maintain the balance in your life that you want 13:30... Learn about: Business Success, Improve performance, Emotional Intelligence...

...Setting clear objectives, Options and alternatives, Key communication aspects, structures and content 15:00 - 16:30 The Tender Document in detail... Learn about: Write Winning Tenders, Winning Tenders, Commercial context...

...Give clear, convincing and persuasive presentations. Deliver presentations suited to the audience" Masterclass in Preparing and Delivering Persuasive Presentations... Learn about: Presentation Practice, Horizontal Planning...

..."Understanding of the basic sales process Gain confidence in the sales role - How to build rapport Knowledge of listening and questioning skills How... Learn about: Sales Process, Sales Training...

...10.00 – 10.30 Four Stages of Retail (Building a profile of success) 10.30 – 11.00 Our Customers – Who Are They? (What do we know about our customers?)... Learn about: Retail Selling, Art of Retail, Art of Retail Selling...

...12:45 - 13:45 Lunch 13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received... Learn about: Listening Skills...

...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Customer Care, Public Sector...

...the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria... Learn about: Customer Service...

...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Care...

...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer satisfaction...

...element in Projects 15:45 – 16:15 Review of key success factors in Project Management 16:15 – 16:30 Action plans and course close... Learn about: Resources and management, IT Project Management, Project scheduling...

... you feel most comfortable with and why? 11.30 - 11.45 What is your preferred communication style? (Participants complete short questionnaire to learn... Learn about: Communication Training, Team members...

... (Delegates to give a short presentation. This should be a presentation they are required to make as part of their job and should last no longer than 10 minutes... Learn about: Ody language, Dress sense, Successful Presentations...

...15:15 Tea 15:15 - 16:00 Making decisions (Delegates use a Decision Making Matrix to determine the best option from a choice of three venues for an event)... Learn about: Starting up a Project, Ms Office, Organisation skills...