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STL courses
- Course
- Londonandanother venue.
- London
- Different dates available
...up remote meeting handling difficult situations... Learn about: Flexible agenda, Cultural Differences, Remote meeting...
- Course
- Londonandanother venue.
- London
- Different dates available
...customer contact 6 steps to a perfect sales call Dealing with gatekeepers and no names policies Communicating your value proposition Agreeing next steps... Learn about: Sales resources, Sales Training, Case Studies...
- Course
- Londonandanother venue.
- London
- Different dates available
...or you can visit our venue in London. At the end of this course delegates will be able to confidently employ techniques and approaches to influence those... Learn about: Persuasive style, Influence cycle, Retaining control...
- Course
- Londonandanother venue.
- London
- Different dates available
...Understanding the impact of change Finding a communication style Delivering the message Maintaining motivation Direct and indirect results Handling... Learn about: Communicating Change, Strategies for thriving, Obstacles to change...
- Course
- Londonandanother venue.
- London
- Different dates available
...Delegation and accountability Overcoming communication barriers Handling performance issues Next steps Personal action... Learn about: Team Training, Team Dynamics, Teamwork Skills...
- Course
- Londonandanother venue.
- London
- Different dates available
...techniques Identifying individual motivational triggers Perceptions Leadership styles The motivational effect of your actions Theories of motivation Communication... Learn about: Motivating Yourself, Personal Goals, Theories of motivation...
- Course
- Londonandanother venue.
- London
- Different dates available
...Preparation and planning Communication styles Establishing needs Win-win negotiation Determining limits Power balance Opening, conducting and closing negotiations... Learn about: Personal assessment, Communication styles, Win-win negotiation...
- Course
- Londonandanother venue.
- London
- Different dates available
...Giving and receiving clear and confidant feedback Determining further action Tackling challenges Determine the causes of under-performance. Dealing... Learn about: Active Listening, Influencing Skills, Assertive Communication...
- Course
- Londonandanother venue.
- London
- Different dates available
...materials Building presentations Using story structure Creating memorable Beginnings and Endings Using the best Middle structure Presentation Mechanics... Learn about: Audience analysis, Story structure, Presentation types...
- Course
- Londonandanother venue.
- London
- Different dates available
...– tracking and evaluation Taking things forward Develop a personal action plan... Learn about: Situational analysis, Decision Making, Selecting a solution...
- Course
- Londonandanother venue.
- London
- Different dates available
...for appraisals/review meetings Test appraisal techniques before implementation Get the most from your review meetings Conduct motivational reviews Performance... Learn about: Delivering feedback, Running a review, Key appraisal skills...
- Course
- Londonandanother venue.
- London
- Different dates available
...• Import data from an Excel worksheet into a custom List • Customise List and Library settings such as e-mail and versioning settings • Create custom Workflows... Learn about: Office IT, Ms Office, SharePoint Structure...
- Course
- Londonandanother venue.
- London
- Different dates available
...and virtual meetings Sharing and managing recordings Advanced Skype for Business usage (if technically supported) How to use Skype for Business with other devices... Learn about: Delegate Management, Virtual Meetings, Voice Calls...
- Course
- Londonandanother venue.
- London
- Different dates available
...Decisions and Strategies Making a distinction between decisions and problems Defining Strategy A strategic model Finding solutions Analytical techniques... Learn about: Finding solutions, Wider context, Communicating decisions...
- Course
- Londonandanother venue.
- London
- Different dates available
...Working with stressed people Next steps Stress checklist Action planning... Learn about: Stress Management, Impact of Stress, Handling Conflict...
- Course
- Londonandanother venue.
- London
- Different dates available
...personal barriers in your listening habits Practical listening techniques to improve your listening skills Essential note taking Practical note taking... Learn about: Essential note taking, Taking Minutes, Key listening skills...
- Course
- Londonandanother venue.
- London
- Different dates available
...clarification A 3 step feedback model Delivering feedback assertively Coaching skills Handling reactions The role of feedback in supporting and coaching... Learn about: Performance standards, Motivation techniques, Communication Skills...