Successful Client Management
Course
Inhouse
Description
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Type
Workshop
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Methodology
Inhouse
The delegate will be better able to determine how to successfully retain the clients' business. Suitable for: Partners. Practice managers. Senior solicitors. Business development professionals
Reviews
Subjects
- Client Management
Teachers and trainers (1)
Stephanie Dale
Trainer
MBA MCIM, Author of Profitable Conveyancing ~ a practical guide for residential conveyancers (SRA Publishing 2005) and author of numerous articles in the legal property press She is a legal marketing consultant and an authorised SRA Trainer.
Course programme
Course Content
Why you should attend this seminar
An essential management master class to address the critical law firm business management issue: how to manage relationships with your clients more successfully. Numbers of delegates will be strictly limited to ensure that everyone obtains the maximum benefit from this
interactive workshop.
Programme includes
- Distinguishing yourself from your competitors
- Attracting new clients: projecting the right image
- Is it better to specialise or to be more general?
- Going the extra mile… how to make clients feel valued
- How to build and retain clients’ confidence in the firm
- The balance between winning new clients and keeping existing clients
- What clients really want and need
- How to market to clients
- Creating the ideal client care programme
- Handling clients’ complaints
- Managing the billing process
- Nurturing the client relationship to ensure loyalty
Essential details
Half day course - pm.
3 CPD hours.
This course can help contribute towards the training requirements of the SRA for Management Course Stage 2 and Rule 5 for solicitors wishing to be “qualified to supervise.” Rule 5 of the Code requires solicitors wishing to be “qualified to supervise” to undertake 12 hours of management skills training.
Successful Client Management