Successful Complaints Handling Masterclass

Successful Complaints Handling Masterclass Would you like to achieve a higher level of success with complaints handling? Training To Achieve UK are award-winning experts in helping people to create and sustain great complaints resolution. Our unique approach has already helped thousands of managers and staff to achieve extraordinary results. “Thank you, Training To Achieve, you were exemplary” Jayne Jeffries, Housing Strategy Officer, London Borough of Redbridge – Housing Service Do you need to: Gain a higher level of sales success from your complaints handling? Identify new ways of resolving complaints? Gain some great strategies and advice on how to handle complaints professionally? Identify how you can increase your team’s ability to deal with complaints effectively? Identify ways in which you can increase your team’s motivation and level of commitment to achieving great complaints resolution? Gain advice from an expert on how to increase your team’s complaints handling performance? Review and assess your approach to handling difficult complaints? Have an expert on hand that you can use as a sounding board to work through key issues and challenges you may be facing with your complaints handling? Identify new ways to tackle emotionally charged complaints and the difficult conversations that can go with them? Get some fresh and innovative ideas that will increase your complaints resolution performance immediately? If you have answered yes to any or all of the above questions then book on our successful complaints handling masterclass. Choose the date and location that suits you best. “We were faced with the task of training over 200 people in complaints handling/conflict resolution across the UK. Training to Achieve were great. I really felt as though they listened to us and challenged our assumptions. I was struck by the high level of professionalism, scope of knowledge and understanding and attention to detail” Operations Manager General Dental Council This expert training will help you Understand your customer’s expectations Discover what customers always expect Identify what causes customers to complain Recognise the sorts of behaviour they might use Understand what a complaint actually is Appreciate why a complaint can be a positive Use specific communication and interpersonal skills to minimise the risk of complaints Recognise signs and signals of a complaint coming your way Avoid accelerators that make a tricky situation worse Use diffusion techniques Apply the TACTICS complaints resolution model Get that positive outcome – for you and the customer! You will go away with great techniques for handling complaints and for getting a resolution Sorting out complaints over the face to face and over the phone – what to do and not to do Dealing with those difficult conversations Resolving complaints by letter and email Alison is head and shoulders above other presenters we have had. Highly knowledgeable and confident in “off piste” questions and practical application of models.” Guy Moates, Sales Director, C A Design Services Limited Ensure your place on our “Successful Complaints Handling” masterclass “We have worked with Training To Achieve for a number of years and continue to do because of the high quality delivery of the training and the excellent feedback we receive from our employees.” Sabrina Oufella, Training Adviser, Talbot Underwriting Ltd