Supervisor Training – Feedback Skills

Many supervisors find giving feedback to their team members a bit of a challenge. It isn't easy to do, but it is vital if you are to maintain the performance of those you supervise. This module looks at how you can give better feedback. It also covers how to receive feedback from your team.

The summary includes the following topics:

• Feedback – What is it?
• Why it is important to give and get feedback
• Observing people’s Performance
• Key Principles for Better Feedback
• Giving Effective Praise
• Why Criticising is difficult to do
• Giving Constructive Criticism
• How to Receive Feedback
• Common Feedback Misconceptions