Supplier Relationships : The Total Management Process

Course review:

Your management of your supplier base can be viewed as consisting of at least four components:
Supplier Appraisal and Registration
Selection of Registered Suppliers for Bid-lists and Invitations to Tender
Performance Measurement for Vendor Rating, and Uses for that Information
Supplier Development Activity.

In this 5-day course we view all four components together as a single coherent process. Often the individual components are the responsibility of different functions or departments within the organisation. This programme gives the opportunity for individuals to gain a comprehensive knowledge of all components of the total process, enabling them better to perform any single part.

AIMS
To provide participants with tools and methods and approaches to enable them to identify properly qualified suppliers and contractors, to evaluate their performance on an on-going basis and to agree and monitor achievable development plans for them. In support of this participants will be given the knowledge to enable them to foster and nurture a co-operative working relationship with the suppliers on an on-going basis.

Objectives
To enable participants to:

• help to design and then to apply effective supplier appraisal processes.
• work with approved and preferred supplier lists for the development of enquiries and invitations to tender, in order to ensure contracts are awarded to the most appropriate supplier or contractor.
• develop and apply a supplier base management process.
• assist in the design, and them implement a vendor rating system appropriate to the circumstances.
• make constructive use of the data gathered from a vendor rating system.
• contribute to the creation of a supplier and contractor development strategy.
• identify and agree performance improvement targets for suppliers.
• identify and communicate to suppliers realistic and achievable routes to development.
• assist suppliers to design, implement and monitor progress of development plans.
• see situations from the suppliers viewpoint, handle relationships with suppliers and contractors with empathy.