Transport Training Services (NI) Ltd

      Taxi Periodic Training

      Transport Training Services (NI) Ltd

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      Important information

      Typology Short course
      Level Intermediate
      Class hours 8h
      Duration 1 Day
      • Short course
      • Intermediate
      • 8h
      • Duration:
        1 Day

      We are an approved training centre by JAUPT and DVA N. Ireland to deliver Taxi Periodic Training. Introduced in September 2015, it is now a legal requirement for taxi drivers operating in Northern Ireland to complete periodic training to improve their knowledge and skills.
      Over a five year period 35 hours of training must be completed including a minimum of 3.5 hours of Disability Awareness.

      The training requirement will be phased in between 2015 and 2020 with drivers having to provide evidence of training before their taxi licence can be renewed.

      To take into account

      · What are the objectives of this course?

      To raise the standards of the taxi industry and to develop the current skills of taxi drivers.

      · Who is it intended for?

      Taxi Drivers

      Questions & Answers

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      What you'll learn on the course

      Customer Service
      Customer Care
      Customer Service Skills
      Disability Care
      Road safety
      Wheelchair Users
      Legal Framework

      Teachers and trainers (1)

      Paddy Brady
      Paddy Brady

      Course programme

      • Customer Service / Disability Awareness (PCV)
      • Economic Environment for Carriage of Passengers (PCV)
      • Health, Safety and Emergencies
      • Loading/Unloading (PCV)
      • Professional Driver and Company Issues
      • Regulations for Carriage of Passengers (PCV)
      • Safe and Fuel Efficient Driving

      EXPLAIN the legal requirements regarding the Transport of Passengers. ANALYSE the Licencing Requirements for drivers, taxis and PCV Operators DISCUSS the definition of Customer Service, understanding different types of passengers and their travel needs. IDENTIFY customer expectations and levels of service required . DEFINE the Barriers to Good Service, Service Failure and Dealing with enquiries and complaints . DISCUSS Vulnerable Road Users including Driving the vehicle in a safe and customer friendly manner; Safety issues concerning pedestrians, cyclists, children and the elderly. EVALUATE Equality legislation relating to Disability. DEFINE Disability Awareness, the features of various types of disability and identifying passengers with additional needs DEMONSTRATE how to provide assistance for passengers and obtaining permission for support and physical contact. INDICATE how to Transport wheelchair users and people with mobility problems. ESTABLISH Emergency procedures with people with disabilities.

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