Customer Service Skills courses Northern Ireland

...As long as all course components are complete for organisation with fewer than 250 employers. Funding only available until March Principles of Customer Service Ambassador Programme... Learn about: Customer Care, Customer Service...

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme...

...Suitable for: People in Customer Service roles who already have the skill required to pass Level...

...This course is ideal start to developing your secretarial, administration and office skills. You will also be given the opportunity to achieve Essential Skills qualifications in Literacy, Numeracy and ICT as appropriate to individual needs...

... in the fast moving and dynamic food and beverage service sector of the industry, typically you will work in restaurants displaying excellent technical and customer service skills...

... on setting tables, service methods and service of wines. Food Preparation. Students will gain basic knife skills whilst... Learn about: Tourism Development, Part Time, Tourism and Hospitality...

...Suitable for: Anyone in a Customer Service...

...This is an introductory course for anyone wanting to pursue a career in Beauty Therapy on which students will learn basic skills...

...We are an approved training centre by JAUPT and DVA N. Ireland to deliver Taxi Periodic Training. Introduced in September 2015, it is now a legal requirement for taxi drivers operating in Northern Ireland to complete periodic training to improve their knowledge and skills. Over a five year period... Learn about: Road safety, Customer Service Skills, Customer Service...

...The Diploma in Hospitality Supervision and Leadership will help learners to develop the skills and abilities needed to become a supervisor or team leader. This Diploma may suit learners if they've worked in the hospitality industry for some time - perhaps they have plenty of experience... Learn about: Food Beverage Service, Food Preparation, Customer Service...

... Industry Academy students excel! The Leisure Industry Academy Fitness Instructor course will give you the skills, knowledge and confidence you need to begin... Learn about: Develop good customer service...

...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required... Learn about: Body Language, Customer Service Skills, Customer Service...

...This course contains a mixture of theory and practical to help improve your bridge skills...

... building skills and identifying the value your company brings to your customers. We tailor our solutions and approach to every company we work with to best satisfy their needs and objectives... Learn about: Sales Training, Customer Retention, Customer Manager...

...Suitable for: Suitable for anyone in a customer facing environment...

...The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely... Learn about: Customer Care, Delegating Skills, Skills and Training...

... Act as they react to alcohol retailers and services Licensing Law in relation to the protection of children from harm The social responsibilities...

...Sales process mapping is simply a series of customer-focused steps that enables the salesperson to substantively increase win rates, build customer retention, and increase revenue production... Learn about: Customer Retention, Sales Techniques, Sales Strategy...

...Suitable for: Anyone in a customer facing environment...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre... Learn about: Sales skills, Call Centre Skills, Telephone techniques...