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Telephone answering Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- May
- 1 Day
...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email... Learn about: Communication Training, Communication Skills, Telephone answering...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- March
...? (An exercise to discover delegates personal experience of poor service.) 14:30 - 14:45 Incoming Calls - The Basics (First impressions, Answering the Telephone... Learn about: Incoming Calls, Telephone answering, Outgoing calls...
- Short course
- Online
- Different dates available
...It also gives managers a better understanding of the characteristics of good quality SMART Objectives and how they can be used to improve the motivation... Learn about: Team Training, Business to plan, Business English...
- Short course
- Dubai (United Arab Emirates)
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Negotiation Skills, CRM (Customer Relationship Management), Negotiation techniques...
- Course
- London
- 1 Day
...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Assertion Training, Telephone Training, Telephone Skills...