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Distance and online learning Telephone answering courses
- Short course
- Online
- Different dates available
...Introduction and Course Objectives 10:00 - 10:45 Purpose of Setting Objectives 10:45 - 11:30 The importance of Prioritising and Planning time to achieve Objectives 11:30... Learn about: Team Training, Telephone answering, Business to plan...
- Short course
- Online
- Beginner
- Different dates available
- 5 Days
- Virtual classes
...This course is a superb entry level fast track course for those wishing to add an extra skill to their CV. Here at the Spiritual Studio we offer a fantastic 1 week fast track introductory course to learning how to be a psychic tarot telephone agent. The psychic telephone industry is one of the... Learn about: Customer Service Skills, Business Studies, Social Networking...
- Course
- Online
- Intermediate
- Different dates available
...Telemarketing course is designed for those that are new to telemarketing and for managers that periodically need to use the telephone to generate new sales. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you... Learn about: Telephone management, Telephone answering, Television Directing...
- Course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...Starting a telephone answering service business is easier but keeping it on run? Well, to make you able to answer positively, we are here for you with our exclusive Telephone Answering Service Business Training course! This Telephone Answering Service Business Training is designed with great... Learn about: Grow the Business, Entrepreneurial Mindset, Run the Business...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Support service
- Virtual classes
- Delivery of study materials
...a hotel manager has to complete as part of their job responsibilities... Learn about: Telephone answering, Hotel Management, Hospitality catering...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
...handover, conclude) Use your voice and language to sound professional Control a call and gain information Question and listen effectively Know the importance... Learn about: Effective Communication, Call Handling, Telephone Skills...
- Course
- Online
- Different dates available
...Telephones are usually the frontline of customer service and the meaning of telephone etiquette can sometimes be difficult to describe, but it is something that is crucial to upholding great communication, inside and outside of the office. Good telephone etiquette will help you to show confidence... Learn about: Telephone Skills, Communication Training, Online Course...
- Course
- Online
- March
...Phone Tag and Call Backs Next, participants will discuss some ways to make the most of voice mail. Following Up During this session, participants... Learn about: Customer relationship, Customer Retention Strategy, Sales Training...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Beginner
- Different dates available
...This course is also suitable for those hospitality professionals working in the industry and are seeking inspiration on how to say things in a more professional... Learn about: Reception Skills, Telephone answering, Skills and Training...
...This course is also suitable for those hospitality professionals working in the industry and are seeking inspiration on how to say things in a more professional... Learn about: Reception Skills, Telephone answering, Skills and Training...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Distance Learning
- Different dates available
...work sectors to benefit the practice. The programme introduces: The role of the receptionist as a dental professional Front of House skills and qualities... Learn about: Communication Skills, Telephone answering, Team Training...
- Course
- Distance Learning
- Different dates available
...regulatory requirements As a result of this training receptionists will become Interactive with practice managers to deliver on the practices mission... Learn about: Front Desk Services, Telephone Skills, Reception Training...
- Course
- Online
- Different dates available
- 2 Weeks
- Support service
- Online campus
- Personal tutor
- Delivery of study materials
- Virtual classes
...An introduction to customer service 2. Developing a customer-centric mindset 3. Internal customers and external customers 4. What is the lifetime value of a customer... Learn about: Customer Service, Telephone answering, Customer Service Skills...
- Vocational qualification
- Online
- Different dates available
- 6 Months
...which is submitted and then marked by your tutor. You will not be required to take an external... Learn about: Controlling Anger, Handling problems, Telephone answering...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...This Telephone Techniques Course is designed to provide the key skills required to deliver professional customer service and telephone etiquette. With the telephone still remaining the number one communication tool for today’s modern businesses it is vital that your teams and your customers... Learn about: Effective Communication, Call Handling, Customer Service...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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- Course
- Online
- Different dates available
- 1 Day
- Online campus
- Support service
- Personal tutor
...further improving their English language skills when communicating. All our courses are designed and created by professionals bearing in mind that learning should be interesting... Learn about: Hotel reception, Interpersonal Communication, Telephone Skills...
...further improving their English language skills when communicating. All our courses are designed and created by professionals bearing in mind that learning should be interesting... Learn about: Hotel reception, Interpersonal Communication, Telephone Skills...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
← | → see all
- Course
- Distance Learning
- Different dates available
...work sectors to benefit the practice. The programme introduces: The role of the receptionist as a dental professional Front of House skills and qualities... Learn about: Dental Team, Administration Services, Reception Skills...
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Customer Retention Strategy, Customer Manager, Sales Techniques...
- Short course
- Online
- Advanced
- Different dates available
- 1 Day
...By the end of this telephone training, delegates will be able to: Create a positive impression, Understand call structure, Use the correct telephone etiquette, Deal with callers professionally and assertively, Handle difficult situations, understand the differences between tone and words. No... Learn about: Telephone Skills, Improve Communication, Effective Communication...
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
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- Course
- Online
- Beginner
- Different dates available
...Emagister.co.uk is pleased to anounce one of the most complete courses in reception and hospitality management. This audio course is the best choice... Learn about: Telephone user support, English Language, Booking procedures...
...Emagister.co.uk is pleased to anounce one of the most complete courses in reception and hospitality management. This audio course is the best choice... Learn about: Telephone user support, English Language, Booking procedures...
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
← | → see all
- Training
- Online
- Beginner
... explores the significance of effective communication by telephone and also explains the different methods and techniques to make it more effective. The content covers several key topics named as communication skills, importance of empathy and how to ask questions. This informative unit looks... Learn about: Communication Training, Communication Skills, Telephone management...
- Short course
- Online
- Beginner
... in your favour. This targeted tutorial has been designed for business owners, managers and anyone involved in telephone communications at any level. Explore a variety of effective telephone techniques, along with the importance of empathy and the key steps involved in efficient request handling. Learn... Learn about: Telephone management, Telephone answering, Communication Training...
- Short course
- Online
... from a future-focused perspective, telesales continue to prove extraordinary, in terms of both value and consistent profitability for the modern business. This insightful course has been designed for business owners, managers and anyone working in telephone sales at any level. Discover the importance... Learn about: Sales Training, Telephone Skills, Telephone management...
- Course
- Online
- Beginner
...Telesales have always played a key role at the heart of millions of businesses globally. Telemarketing represents a unique powerful element of the wider marketing mix. Handled skilfully, telephone selling can be even more effective than an in-person sales pitch. But at the same time, it takes... Learn about: Telephone support for users, Telephone services coordination, Telephone answering...
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