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Telephone answering Courses
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
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- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- April
...This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series... Learn about: Telephone Calls, Telephone answering...
...This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series... Learn about: Telephone Calls, Telephone answering...
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
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- Short course
- Online
- Beginner
- Different dates available
- 5 Days
... academy in teaching psychic tarot specifically for working in the capacity of a psychic telephone agent Our course is fun, engaging and currently taught online via Zoom class. It is suitable to men and women alike, who may wish to train in tarot and learn to do psychic telephone readings, with a fully... Learn about: Angel cards, Customer Service Skills, Social Networking...
- Course
- Online
- Intermediate
- Different dates available
...Telemarketing course is designed for those that are new to telemarketing and for managers that periodically need to use the telephone to generate new sales. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you... Learn about: Telephone management, Television Directing, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
...Starting a telephone answering service business is easier but keeping it on run? Well, to make you able to answer positively, we are here for you with our exclusive Telephone Answering Service Business Training course! This Telephone Answering Service Business Training is designed with great... Learn about: Entrepreneurial Mindset, Run the Business, Telephone answering...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Communication Training, Customer Care, Assertive Behaviour...
- NVQ
- Online
- Different dates available
- 1 Year
... of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes... Learn about: Hospitality Management, Telephone answering, Hotel Management...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Call Handling, Improve Communication, Telephone answering...
- Course
- Online
- Different dates available
...Telephones are usually the frontline of customer service and the meaning of telephone etiquette can sometimes be difficult to describe, but it is something that is crucial to upholding great communication, inside and outside of the office. Good telephone etiquette will help you to show confidence... Learn about: Telephone answering, Telephone Etiquette, Communication Training...
- Course
- Online
- March
...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace... Learn about: Customer Service, Communication Skills, Telephone answering...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Beginner
- Different dates available
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: British Accents, Organizational Skills, Customer Service...
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: British Accents, Organizational Skills, Customer Service...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Manchester, Nottingham
- Intermediate
- August
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Telephone Calls, Make Outgoing Calls, Outgoing calls...
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Telephone Calls, Make Outgoing Calls, Outgoing calls...
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Telephone management, Conflict Resolution, Telephone user support...
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Telephone management, Conflict Resolution, Telephone user support...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Distance Learning
- Different dates available
... Telephone skills As a result of this training receptionists will become: Interactive with practice managers to deliver on the practices mission and vision... Learn about: Dental Business, Communication Skills, Dental Management...
- Course
- Distance Learning
- Different dates available
... if a reception team. The programme consists of six - three hour sessions covering: Reception skills and qualities Quality and service Telephone skills Appointment... Learn about: Regulatory Requirements, Communication Skills, Customer Service...
- Course
- Online
- Different dates available
- 2 Weeks
... customers and external customers is and why customer service is importantUnderstand the lifetime value of a customerImplement telephone etiquette... Learn about: Stress Management, Customer Service, Internal Customers...
- Vocational qualification
- Online
- Different dates available
- 6 Months
... Telephone skills Telephone Reception Skills Dos and Don’ts on the telephone Handling problems and objections Controlling anger Dealing with criticism... Learn about: Skills and Training, Customer Service, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...This Telephone Techniques Course is designed to provide the key skills required to deliver professional customer service and telephone etiquette. With the telephone still remaining the number one communication tool for today’s modern businesses it is vital that your teams and your customers... Learn about: Customer Service, Call Centre, Telephone Skills...
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I consider myself fortunate enough to get the training from there. All in all, it has been one of the most worthwhile things I have done in a long time and I feel sure that I will reap the benefits throughout my sound engineering journey, be that at my current amateur level or if I take it further into a career. I would have no hesitation to go back to Base Sound for more training as the need takes me.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- March
...This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve... Learn about: Business English, Business skills, Business to plan...
...This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve... Learn about: Business English, Business skills, Business to plan...
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I consider myself fortunate enough to get the training from there. All in all, it has been one of the most worthwhile things I have done in a long time and I feel sure that I will reap the benefits throughout my sound engineering journey, be that at my current amateur level or if I take it further into a career. I would have no hesitation to go back to Base Sound for more training as the need takes me.
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- Course
- Cardiff
- Different dates available
- 1 Day
... the Problems of your Customers Help with Upset and Difficult Clients Delivering with Consumers on Telephone Answering the Call Project a Positive Image Using... Learn about: Customer Service, Telephone answering, Customer Care...
- Course
- Online
- January
...what leadership is all about. Paul Hersey and Ken Blanchard’s Situational Leadership II® model will be discussed, as well as Robert Greenleaf’s concept of servant leadership... Learn about: Relationship Building, Setting Goals, Customer Care...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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- Course
- Online
- Different dates available
- 1 Day
...to start a career in the hospitality industry. To enrol, book online: - Visit our website - Choose the course you want to do - Choose your payment option... Learn about: IT Management, Professional Writing, Hospitality Management...
...to start a career in the hospitality industry. To enrol, book online: - Visit our website - Choose the course you want to do - Choose your payment option... Learn about: IT Management, Professional Writing, Hospitality Management...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Customer Service, Customer Care, Telephone management...
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Customer Service, Customer Care, Telephone management...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
← | → see all
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... and confidence they need to become effective negotiators, in a wide range of face-to-face and telephone situations. Objectives By the... Learn about: Skills and Training, Customer Service Skills, Customer Care...
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