Telephone Skills Training

Be able to handle interoffice calls and voicemail messages
Successfully eliminate phone distractions and correct poor telephone etiquette
Develop and master the techniques that improve your organization’s image
Handle incoming and outgoing calls precisely that win more business
Correctly respond to rude or hostile customers
Answer the phone professionally at your business

Telephone Skills Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality.

Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
Customer Service Assistants
Customer Service Representatives
Call Center Agents
Small Business Owners
Sales Assistants

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays