Telephone Techniques

Telephone Techniques

About the course:
A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls and building a great customer relationship.

Suitable for anyone currently dealing with customers over the telephone in a sales or lead generation
capacity. Great for building confidence in handling phone enquiries.

This is a flexible course and will be tailored to the delegate training needs attending on the day.

Course Content:

• Creating a positive attitude
• Setting goals and measures
• Preparing for the call
• Getting past the gatekeeper
• Getting the appointment
• Top tips for using scripts
• Creating rapport
• Funnel technique for fact finding
• Practical questioning skills
• Selling benefits not features
• Strategies for addressing the power balance
• Gaining commitment
• Anticipate the objections and barriers
• Closing strategies
• Asking for referrals
• Telephone etiquette

Code : Time : Duration : Day : Tuition Fee : Admin Fee
B02317 001 00:00 - 00:00 Not specified 99