TheLightBulb Ltd. courses

...Using Autofilters Subtotalling Introducing pivot tables Charts – creating and modifying graphs and charts Introduction to functions – calculating averages...

...1 day After completion of this course the delegates should have gained an extensive knowledge of Excel's capabilities Intended Course Content The following...

...Formatting Outlook Messages. E-mail Selection. Working with the Rules Wizard. Working with Files and Applications. Customising the Outlook...

...rotating. Word Art. Bullets & Numbers. Creating and modifying basic graphs and charts. Creating and modifying basic diagrams and organisational charts...

...produce and progress a project plan, as well as understanding the more complex features Intended Course Content The following are suggested topics...

...to take the same units however additional units can be added to the course at an extra daily cost. Progression The learners typical progression route would...

...develops their skills as middle manager with particular emphasis on their ability to develop highly performing teams. Delegates will be supplied with handbooks...

...for candidates working in a wide range of backgrounds where they are required to work directly with clients, disseminating advice and some level of guidance...

...Level 3 focuses on providing quality advice, developing good customer service and supporting new improvements in customer service. In that respect...

...(Advanced Apprenticeship) PA/Secretary Office Administrator Administration Clerk This Apprenticeship is about playing an important support role within a business or organisation...

...Suitable for: Job Roles. Customer Relationship Manager. Customer Support Agent. Customer Support Officer. Customer Service Executive Officer...

...and check other people’s work; plan and implement change; manage a project or budget; encourage innovation; carry out operational plans; recruit staff...

...3 S/NVQ in Business & Administration has been specially designed for anyone working in an administrative position who wishes to develop their skills...

...Suitable for: The level 2 qualification has been designed for those people who are&. Workers involved in business improvement within a team who wish...

...Certificate in Team Leading Accreditation Body: Institute of Leadership and Management What is QCF? The Qualifications and Credit Framework (QCF)...

...Carrying out Design of Experiments (DOE) Carrying out Mistake/Error proofing (POKA YOKE) Applying quality function deployment (QFD) Creating Standard Operating...

...for example on performance, grievance and health and safety The learner must have a named manager to whom we can refer if there are any problems or queries...

...to help them plan how they will apply their learning back in the work-place. Learning Outcomes Modules covered are: Solving Problems and making decisions (Mandatory)...

...In fact, anyone who works in a senior Customer Service role will benefit from this course. The large variety of Optional Units available mean that...

...today are not aware of the effects that motivation can (and does) have on their business, and it is therefore important they learn and understand the factors...