Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

Overview:

We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy's research discovered:

• Only 1-6% of targets of incivility ever filed complaint
• 94% of leaders reported working with toxic people
• 92% rated the severity from 7 to 10 on a 10-point scale
• 45% said the uncivil person lashed out 2-3 times per week
• 51% of victims said they would likely leave as a result

Why should you Attend:Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.

More revealing is the impact of toxic people on patient safety:

• 70-80% of medical professionals reported medication errors due to disruptive behaviors
• 51% nurses reported patient errors from physician abuse
• 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
• 50% can't handle the incivility
• 31% nurses quit as a result of a toxic person
• Intimidation caused 49% med errors resulting 27% patient mortality

Areas Covered in the Session:

• How toxic people reduce patient safety
• How toxic people erode team performance
• What to do about toxic providers who are organizational stars
• How to avoid hiring toxic people
• What to do once a toxic individual is there
• Why feedback to toxic people often fail
• How to coach a toxic peer, toxic boss, or toxic direct report
• Patient areas as a result of a toxic person

Who Will Benefit:

• Chief Nursing Office
• Nurse Leads
• Medical Leaders
• Nurses
• Physicians
• Ancillary Healthcare Professionals
• HR Healthcare Leaders
• Healthcare Administrators

Instructor:

Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development,he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs, and may be contacted at mitchellkusy@gmail.com or via his website at www.mitchellkusy.com. He can be followed on LinkedIn (https://www.linkedin.com/in/dr-mitch-kusy/) and Facebook Business (www.facebook.com/mitchkusy/).