Video Arts courses

...the team help decide on the best course of action for the project to ultimately succeed. The key lessons demonstrated for managers include: welcoming suggestions...

...Enables people-facing staff to successfully read the feelings and thoughts of those they deal with - and modify their own behaviour accordingly Programme includes...

...one-to-one and one-to-group communication. The key outcomes -Increase awareness of what, and how, people communicate non-verbally -Learn how to make...

...people to respond according to how they are treated. Bill is unhappy with members of his team and eventually discovers that his own behaviour is the main cause of his problems...

...To understand emotional intelligence and to explore how emotions operate within the work place. The aim To understand emotional intelligence and to explore...

...the budget appears to have been ignored altogether. He explains where the owner went wrong and why his working goals cannot be separated from financial realities...

...Build and balance the most effective team -Learn skills for team building, meetings and project management Programme includes: DVD (29 mins)...

...To teach staff how to make a sale over the telephone by remembering a few simple steps. The aim To teach staff how to make a sale over the telephone...

...a bad telephone manner Good sales technique Summary of the good sales technique...

...team leaders or personnel staff. With key sections ideal for supporting role-plays, this programme will also complement any interview skills or management course...

...Summary Learning-chapters Trailer Pre-test Introduction Set up an interview Encourage them to talk Help them to think Let them find solutions Summary...

...DVD (22 mins) Course leader's guide Participant workbook Slide presentation on disc Information: Produced by StarThrower 2001 Learning-chapters Introduction...

...acceptance and tolerance, one module can be used at a time, or several blended together, for one comprehensive training programme. The facilitator's guide...

...But how does she start? How can she handle her anxiety and fear of what might happen? Part 2. So You Agree with Me? (9 mins) Leon wants to talk to...

...documentary interviews and a real-life coaching session, this programme is a comprehensive training resource that will help turn managers in to effective coaches...

...To demonstrate the value of addressing the causes of customer complaints to improve the quality process. The aim To demonstrate the value of addressing...

...the causes of customer complaints to improve the quality process. About the programme This witty programme makes it painfully obvious that there is...

...The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell!...

...The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers Presentation howlers Sales howlers...

...It will ensure people's worst fears are dispelled and they acquire the skills to prepare and deliver a presentation that's well-constructed...