Video Arts courses

...scenarios that anyone can relate to. The key outcomes -Empower your staff by increasing levels of communication and sharing more information...

...To help people understand how others think and feel by how they behave. The aim To help people understand how others think and feel by how they behave...

...one-to-one and one-to-group communication. The key outcomes -Increase awareness of what, and how, people communicate non-verbally -Learn how to make...

...How can we positively influence members of our team? The answer to these questions lies in understanding the reciprocity urge - the basic drive in...

...tendencies and behaviour Self-management: Learning to take decisive, new action due to increased self-awareness Social awareness: Staying in touch...

...small manufacturing business finds himself in a typical predicament: sales are up 50 per cent on the previous year but profits are down. His more knowledgeable...

...Meredith Belbin's team-role theory, and explains how to identify nine key team roles for a balanced team. In true-to-life scenarios, it shows that although...

...a bad telephone manner Good sales technique Summary of the good sales technique Learning-chapters Trailer Pre-test Introduction Be prepared Know your product...

...this valuable resource teaches practical and easy-to-follow techniques for how to deal with enquiries and develop sales opportunities, and clearly demonstrates...

...team leaders or personnel staff. With key sections ideal for supporting role-plays, this programme will also complement any interview skills or management course...

...how they can achieve a healthy work/life balance rather than being macho about their workload. It's within this context that forward-thinking managers...

...edge Be your best for the world Conclusion...

...Take a fresh look at your personal assumptions and interactions in a diverse society -Discover how biases create stereotypes and barriers, and how...

...To equip people with a range of practical tools and techniques to handle various coaching situations. The aim To equip people with a range of practical...

...in non-threatening way Use questions and establish a solution Recap of the problem The solution - seek ideas Listen actively & check understanding Offer...

...to let the people involved find a solution - which means getting different departments to talk to each other. Managers will learn how every complaint...

...Research problems without apportioning blame -Involve staff in agreeing and monitoring appropriate solutions -Experience more satisfied customers...

...The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell!...

...The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers Presentation howlers Sales howlers...

...clear and engages the audience. The kit consists of five training units that cover preparation, delivery and managing the presentation. It includes superb...