Video Arts courses

...disc Powerpoint slides on disc Self-study workbook on disc Blending Learning Pack: £2399 Includes parts 1 and 2 of the DVD resource, full support material...

...To help people understand how others think and feel by how they behave. The aim To help people understand how others think and feel by how they behave...

...good first impression through positive body language Programme includes: DVD (21 mins - chapterised DVD) plus 3 DVDs (approx. 15 mins...

...about their own behaviour and how it needs to change if they want happy customers, cooperative team members and motivated staff. The key outcomes...

...tendencies and behaviour Self-management: Learning to take decisive, new action due to increased self-awareness Social awareness: Staying in touch...

...John Cleese and John Bird. Release date: 1996 Learning-chapters Introducing Carruthers and Scroggs The basic budget mistake What went wrong The need...

...To appreciate the nine key team roles, and balance an effective team accordingly. The aim To appreciate the nine key team roles, and balance an effective team accordingly...

...Present the price Conclude the order Finish the call Summary We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress...

...can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad telesales executive...

...The key outcomes -Learn the techniques of handling delicate personal situations in the workplace -Encourage staff to overcome problems proactively Programme includes...

...summarising and rephrasing Admit your own difficulties Don't express your views Establish the facts and options Accept their solution Agree a review...

...tools he employed as a photographer could also be applied directly, and more profoundly, to his personal and professional life. The programme provides...

...awareness training is for all levels of your organisation. The film follows the lives of three 'Clown-Americans' and their families as they make poignant...

...people respond unpredictably! This four-part series is suitable for all coaches, managers and team leaders, team members, mentors...even those who need to coach their managers!...

...in non-threatening way Use questions and establish a solution Recap of the problem The solution - seek ideas Listen actively & check understanding Offer...

...be used to improve the quality process, and recognise the fundamental importance of allowing staff to solve the problems and propose solutions that...

...be monitored against agreed targets. The key outcomes -Learn how to recognise, and address, underlying causes of customer complaints...

...The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell!...

...The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers Presentation howlers Sales howlers...

...get nervous at the prospect of having to 'perform'. This is a comprehensive, self-contained and flexible training resource on the subject. It will ensure...