Video Arts courses

...scenarios that anyone can relate to. The key outcomes -Empower your staff by increasing levels of communication and sharing more information...

...and have an insight into what other people are thinking and feeling. The key outcomes -Increases awareness of what, and how, we communicate non-verbally...

...body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at the all-important first impression...

...DVD (10 mins) Workbook on disc Information: An Ash Quarry Production...

...not by a lecture. This programme'sapproach to emotional intelligence is contagious: it uses Hollywood movies, television and historical events to excite...

...friend is able to explain that the increase, and the extra expenditure it incurred, were not previewed in the original budget - indeed, the budget appears...

...can be assessed and how, with care, teams can be constructed that take account of hierarchies as well as personal interaction. The key outcomes...

...featuring Rowena King and Paul Bigley. Release date: 1995 Learning-chapters Introducing Dave Bad telephone manner Bad sales technique Dave experiencing...

...To teach staff how to make a sale over the telephone by remembering a few simple steps. The aim To teach staff how to make a sale over the telephone...

...Learn how to deal with staff whose personal problems are affecting their work. The aim Learn how to deal with staff whose personal problems are affecting their...

...counselling Notice the need Create the opportunity Make it private, unhurried and confidential Reassure them, listen to their problems Ask open questions Listening...

...Dewitt assures us that we can see them once we believe. And when we believe, we connect with a vision that opens us to possibilities and gives us the courage to...

...Take a fresh look at your personal assumptions and interactions in a diverse society -Discover how biases create stereotypes and barriers, and how...

...so that she becomes motivated to change her behaviour? Part 3. What's Really Going On? (9 mins) Dana has noticed a change in Brad's performance...

...in non-threatening way Use questions and establish a solution Recap of the problem The solution - seek ideas Listen actively & check understanding Offer...

...be used to improve the quality process, and recognise the fundamental importance of allowing staff to solve the problems and propose solutions that...

...be monitored against agreed targets. The key outcomes -Learn how to recognise, and address, underlying causes of customer complaints...

...Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! Teams from hell! Programme includes: Howlers series...

...The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers Presentation howlers Sales howlers...

...total training kit confirms, it's often not just what you say, it's also the way that you say it. Most people have to make presentations at work and...