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...are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. In No one...
- Course
- Distance Learning
...and have an insight into what other people are thinking and feeling. The key outcomes -Increases awareness of what, and how, we communicate non-verbally...
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- Distance Learning
...The three subsequent modules examine how to put messages across to others without distracting, misleading and using unconscious mannerisms. Targeted at managers...
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- Distance Learning
...DVD (10 mins) Workbook on disc Information: An Ash Quarry Production...
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- Distance Learning
...To understand emotional intelligence and to explore how emotions operate within the work place. The aim To understand emotional intelligence and to explore...
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- Distance Learning
...friend is able to explain that the increase, and the extra expenditure it incurred, were not previewed in the original budget - indeed, the budget appears...
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- Distance Learning
...Build and balance the most effective team -Learn skills for team building, meetings and project management Programme includes: DVD (29 mins)...
- Course
- Online
...All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments...
- Course
- Distance Learning
...is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone. But he is blind to his own errors...
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- Distance Learning
...The key outcomes -Learn the techniques of handling delicate personal situations in the workplace -Encourage staff to overcome problems proactively Programme includes...
- Course
- Online
...featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Release date: 2001 Learning-chapters Standard techniques...
- Course
- Distance Learning
...toshow what a powerful force having a vision of possibilities can be. Dewitt Jones is one of America's top professional photographers. In his twenty...
- Course
- Distance Learning
...acceptance and tolerance, one module can be used at a time, or several blended together, for one comprehensive training programme. The facilitator's guide...
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- Distance Learning
...(9 mins) Martin is Kim's mentor. He has been getting frustrated with her because even though she is highly intelligent, she talks too much. He and others...
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- Distance Learning
...The package demonstrates how to coach successfully by developing a set of simple listening and questioning skills and applying them. A simple...
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- Distance Learning
...be monitored against agreed targets. The key outcomes -Learn how to recognise, and address, underlying causes of customer complaints...
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- Online
...networking Not agreeing targets Agreeing targets Summary Learning-chapters Trailer Pre-test Introduction Avoid blaming Find solutions Encourage networking...
- Course
- Distance Learning
...The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell!...
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- Distance Learning
...Telephone howlers Programme includes: Howlers series...
- Course
- Distance Learning
...It will ensure people's worst fears are dispelled and they acquire the skills to prepare and deliver a presentation that's well-constructed...