Video Arts courses

...Empowering individuals Summary Learning-chapters Trailer Pre-test Introduction Inform Give feedback Recognise Listen Involve Empower Summary The e-learning...

...DVD (20 mins) Presenter's guide Information: A Melrose and Ernst & Young production. Release date: 1992 Learning-chapters The window cleaner The interview...

...conveyed by: eye contact, gesture and posture; mirroring; body language that contradicts the spoken word; and people's sensitivity to their personal space...

...He realises that he needs to change the boomerangs he is throwing out to ensure he gets the desired behaviour and responses back... Ideal as a session starter...

...Learn to understand the emotions of the people around you Programme includes: DVD (14 mins) Leaders-guide with handouts, Quick book, PowerPoint® presentation...

...the budget appears to have been ignored altogether. He explains where the owner went wrong and why his working goals cannot be separated from financial realities...

...with Belbin Associates featuring Barbara Flynn and Duncan Preston. Release date: 1991 Learning-chapters An introduction to building the perfect team Functional...

...To teach staff how to make a sale over the telephone by remembering a few simple steps. The aim To teach staff how to make a sale over the telephone...

...how to close a sale over the phone. The key outcomes -Learn how to deal with all telephone enquiries professionally -Develop phone skills to maximise sales...

...Learn how to deal with staff whose personal problems are affecting their work. The aim Learn how to deal with staff whose personal problems are affecting their...

...counselling Notice the need Create the opportunity Make it private, unhurried and confidential Reassure them, listen to their problems Ask open questions Listening...

...tools he employed as a photographer could also be applied directly, and more profoundly, to his personal and professional life. The programme provides...

...slides Quiz (Please note both the programme and the support materials are on one disc) Information: Produced by Coast Training. Copyright © Coastal Training Technologies Corp...

...But how does she start? How can she handle her anxiety and fear of what might happen? Part 2. So You Agree with Me? (9 mins) Leon wants to talk to...

...DVD (25 mins) Resource DVD (45 mins) Self study DVD (25 mins) Training guide, self-study workbook, Powerpoint presentation slides (all on disc)...

...the causes of customer complaints to improve the quality process. About the programme This witty programme makes it painfully obvious that there is...

...be used to improve the quality process, and recognise the fundamental importance of allowing staff to solve the problems and propose solutions that...

...About the programme This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong...

...The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers Presentation howlers Sales howlers...

...A Melrose production. Release date:...