Welcome Line - Customer Service

Appleby Heritage Centre

Short course

In Appleby-In-Westmorland

Price on request

The best Telephone Skills courses

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Description

  • Type

    Short course

  • Location

    Appleby-in-westmorland

  • Duration

    1 Day

To help you make the most of all telephone and email communications, turning these into effective sales tools. Suitable for: Anyone

Facilities

Location

Start date

Appleby-In-Westmorland (Cumbria)
See map
Station Yard, CA16 6UL

Start date

On request

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Course programme

Welcome Line is a one-day training course designed to help you make the most of all telephone and email communications, turning these into effective sales tools. This one-day training course includes a mix of inspirational presentation, stimulating group activity and practical guidance.

Course Content

  • The role of the telephone
  • How to create a good impression
  • How to open, transfer, end telephone calls
  • Using your voice and listening
  • The telephone as sales tool
  • Dealing with difficult customers
  • How to improve

Study Time: 5 hours Method of Delivery: 1 day

See related categories

Welcome Line - Customer Service

Price on request

The best Telephone Skills courses

See all

See all