Workplace Behavioral Issues: Handling Employee Problems Confidently

Overview:
Problem employees are lurking in every workplace and wherever they are, you can be sure they're costing your organization plenty - in lowered morale, lost opportunities and decreased productivity. In fact, the price can be so high it's foolish to try to overlook or brush aside the problem. Ignoring or mishandling problems can be very costly resulting in lawsuits, employee turnover, and poor morale. If you have an employee who has behavior or attitude problems, you need to take action - now!

Unlike performance issues, which result from a failure to meet goals and/or properly perform tasks, such as when an individual lacks the knowledge, skills or ability to perform the job, or where the work is consistently below standards in terms of quality or productivity, behavioral or conduct-related issues generally result in greater disruption to the work environment.

Avoiding conflict is often the easiest way to deal with it. It does not, however, make it go away but rather pushes it underground, only to have it resurface in a new form. Keep in mind that conflicts do not resolve themselves, and they rarely disappear without some form of intervention.

By actively resolving conflict when it occurs, you can create a more positive work environment for everyone. A timely, deliberate approach to navigating these situations and developing the skills to identify and deal with difficult employees will assist you and your organization succeed.

Why should you Attend: Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their co-workers. Unresolved conflict affects how well your organization functions. Unresolved conflict often results in loss of profit, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently handle employee behavioral issues.

Areas Covered in the Session:

• Positive v. Negative Outcomes of Conflict
• Working Knowledge of Employment Law
• Identifying Employee Issues
• Role of Performance Management and Evaluations
• Effective Methods for Supplying Feedback
• Progressive Discipline
• Investigating Complaints
• Business Goals of an Investigation
• Conducting an Investigation
• Appointing the Right Investigator
• The Interview Process
• Importance of Solid Documentation
• Promoting Positive Employee Relations

Who Will Benefit:

• Senior Leadership
• HR Managers
• Managers & Supervisors
• Compliance Professionals

Instructor:Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane’s background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane’s leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various training firms across the country. Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification. Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.