Yorkshire courses

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Sales Strategy, Sales Training, IT risk...

...Credit Control - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit... Learn about: Credit Rating, Written communications, Credit Control...

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: Risk Management, Project considerations, Project scheduling...

...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Incoming Calls, Customer Care, Customer Complaints Calls...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Role Plays, Customer satisfaction, Customer Care...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Business context, Business Ratios, Financial Data...

...Business Skills for Administrators - Benefits Expertise in dealing with interruptions An understanding of how tasks can be better organised... Learn about: Works styles, Organisational Skills, Business skills...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: Handling Complaints, Call Centre, First Impressions...

...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to... Learn about: Finance Market, Financial acts, Customer Expectations...

...on how to prioritise and determine the right approach depending on type and nature of contracts An understanding of the risks of supplier default and... Learn about: Contract Management Tools, Core Principles, Management Tools...

...The aim of this 1 day workshop style course is to equip marketing and sales people with the financial knowledge they need to fulfil their role and appreciate... Learn about: Financial Training, Fundamentals of costing, Loss Account...

...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Care Skills, Public Sector, Customer Care Skills...

...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical... Learn about: Incoming Calls, Outgoing calls, Telephone Calls...

...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Body Language, Customer communication, Communication face...

...Working Capital: Current Ratios, Debtors Ratio, Business Trends) 12:30 - 13:00 Finance in the Business (The business cycle, planning, target setting... Learn about: Balance Sheet, Cash Flow Statement, Financial Terms...

...you can sustain the financial health of your company and improve profitability and cash flow. The course is designed for busy profit responsible or cost centre managers... Learn about: Measures of performance, Fundamentals of costing, Profit and Loss Account...

...the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria... Learn about: Communication Skills, Communication design, Customer Service...

...credit, procurement or other business decisions. An understanding of the purpose and content of the three financial statements and how they relate to one another... Learn about: Cash Flow, Profit and Loss and Balance Sheet, Accounting Concepts...

...Half Day (pm) - Timetable 13:20 - 13:30 Introduction & Course Objectives 13:30 - 14.15 Accounting issues and interpreting the Profit and Loss and Balance Sheet 14:15... Learn about: Balance Sheet, Financial Training, Profit and Loss...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities... Learn about: Business Studies, Business Finance, Business priorities...