Yorkshire courses

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: Risk Management, Project considerations, Project scheduling...

...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Customer Complaints Calls, Customer Care, Handling Complaints...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Customer satisfaction, Contact and Developing, Customer Care...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Financial Training, Financial Reports, Business context...

...Business Skills for Administrators - Benefits Expertise in dealing with interruptions An understanding of how tasks can be better organised... Learn about: Works styles, Organisational Skills, Data Protection...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: First Impressions, Call Centre, Correct Vocabulary...

...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to... Learn about: Finance Market, Plans Agreed, Customer Expectations...

...on how to prioritise and determine the right approach depending on type and nature of contracts An understanding of the risks of supplier default and... Learn about: Contract management, Management Tools, Core Principles...

...The aim of this 1 day workshop style course is to equip marketing and sales people with the financial knowledge they need to fulfil their role and appreciate... Learn about: Fundamentals of costing, Financial Training, Ratios and measures...

...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Visitors Experience, Course Objectives, Visitor Satisfaction...

...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical... Learn about: Telephone Calls, Telephone answering, Outgoing calls...

...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication design, Body Language, Communication face...

...Working Capital: Current Ratios, Debtors Ratio, Business Trends) 12:30 - 13:00 Finance in the Business (The business cycle, planning, target setting... Learn about: Balance Sheet, Financial Reports, Cash Flow Statement...

...you can sustain the financial health of your company and improve profitability and cash flow. The course is designed for busy profit responsible or cost centre managers... Learn about: Financial Training, Measures of performance, Cash Flow...

...the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria... Learn about: Communication Training, Customer Service, Communication Skills...

...credit, procurement or other business decisions. An understanding of the purpose and content of the three financial statements and how they relate to one another... Learn about: Profit and Loss and Balance Sheet, Financial Training, Accounting Concepts...

...Half Day (pm) - Timetable 13:20 - 13:30 Introduction & Course Objectives 13:30 - 14.15 Accounting issues and interpreting the Profit and Loss and Balance Sheet 14:15... Learn about: Financial Training, Profit and Loss, Cash Flow...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities... Learn about: Business Studies, Business Finance, Business Analyst...

...operating v capital expenses, the Balance Sheet, the Profit and Loss Account, the Cash Flow Statement, key financial rations and key finance terminology Break 1 11:00... Learn about: Financial Reports, Financial acts, Financial Risk...

...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Excellent Customer Care, Customer Care, Customer satisfaction...