Yorkshire courses

...vitally important part of the sales process.) 12:15 - 13:00 Role Plays - Qualification (Participants practise techniques in questioning and develop a qualification... Learn about: Listening Skills, Customer Care Skills, Sales Process...

...11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer. Interaction will be encouraged). 11:00... Learn about: Sales Training...

...projects and practice using a Case Study. Gantt charts are also considered) 11:30 - 11:45 Coffee break 11:45 - 12:00 Estimating time and costs... Learn about: Project Manager attributes, Team Training, Powerful prioritising...

...and Loss Account 11.00 – 11.15 Coffee break 11.15 – 11.45 Profit and Loss Account, continued 11.45 – 12.30 Cash is King 12.30 – 13.30 Lunch break 13.30 – 14.15 Cash is King... Learn about: Financial Training, Profit and Loss Account, Team Training...

...(Participants apply the lessons learned so far to conduct a simulated facilitated event based on there own real world situations.) 15:30 - 16:00 Managing Conflict... Learn about: Sales Training, Customer Care, Customer Manager...

...to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis of preferred... Learn about: Customer relationship, Marketing Strategy, Customer Retention Strategy...

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Customer Care, Incoming Calls...

...Strengthening your Well-Being to Improve Performance in the Workplace - Timetable 09:30 - 09:45 Coffee and Introductions 09:30- 10:45 Key components...

...management or needs a refresher will benefit from this course. Stakeholder Management Skills - Timetable 09:30 – 09:45 Introductions & course objectives... Learn about: Stakeholder Management...

...of our staff being aware of budgeting and its impact on a business. Greater understanding of budgeting principles An understanding of forecasting techniques... Learn about: Business Strategy, Business to plan...

...The course helps to eliminate the fear and uncertainty for the Professional Buyer, allowing delegates to contribute profitability to the organisation... Learn about: Strategic partners, Closing techniques, Communication Skills...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Profitable Business, Increasing Returns, IT risk...

...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Difficult People, Difficult Exercise, Customer Complain...

...environment How to handle complaints in a positive way Dealing with Incoming Calls Positively - Timetable (Split into two groups) 09:30 GROUP 1 Task... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...

...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Skills sets, Via Email...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Sales strategy process, Target Market, IT risk...

...Credit Control - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit... Learn about: Customer Sanctions, Communications Planning, Credit Control...

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: Risk Management, Project scheduling, Project Management...

...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Incoming Calls, Customer Complaints Calls, Handling Complaints...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Contact and Developing, Customer satisfaction, Role Plays...