Yorkshire courses

...11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer. Interaction will be encouraged). 11:00... Learn about: Sales Training...

...projects and practice using a Case Study. Gantt charts are also considered) 11:30 - 11:45 Coffee break 11:45 - 12:00 Estimating time and costs... Learn about: IT Project Management, Project Management, Project Manager...

...and Loss Account 11.00 – 11.15 Coffee break 11.15 – 11.45 Profit and Loss Account, continued 11.45 – 12.30 Cash is King 12.30 – 13.30 Lunch break 13.30 – 14.15 Cash is King... Learn about: Management Accounts, Financial and management, Balance Sheet...

...(Participants apply the lessons learned so far to conduct a simulated facilitated event based on there own real world situations.) 15:30 - 16:00 Managing Conflict... Learn about: Customer Care, Customer Relationship Management, Customer Manager...

...to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis of preferred... Learn about: Customer relationship, Sales Training, Customer satisfaction...

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Incoming Calls, Customer Care...

...Strengthening your Well-Being to Improve Performance in the Workplace - Timetable 09:30 - 09:45 Coffee and Introductions 09:30- 10:45 Key components...

...management or needs a refresher will benefit from this course. Stakeholder Management Skills - Timetable 09:30 – 09:45 Introductions & course objectives... Learn about: Stakeholder Management...

...of our staff being aware of budgeting and its impact on a business. Greater understanding of budgeting principles An understanding of forecasting techniques... Learn about: Business Strategy, Business to plan...

...The course helps to eliminate the fear and uncertainty for the Professional Buyer, allowing delegates to contribute profitability to the organisation... Learn about: Communication Skills, Closing techniques, Negotiation Skills...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Increasing Returns, Profitable Business, Reducing Risk...

...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Customer Complain, Customer Behavior, Difficult Exercise...

...environment How to handle complaints in a positive way Dealing with Incoming Calls Positively - Timetable (Split into two groups) 09:30 GROUP 1 Task... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...

...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Via Email, Skills sets...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Sales Strategy, Sales Training, Target Market...

...Credit Control - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit... Learn about: Credit Control, Communications Planning, Credit Rating...

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: Project scheduling, Risk Management, Project considerations...

...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Customer Complaints Calls, Customer Care, Incoming Calls...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Contact and Developing, Customer satisfaction, Role Plays...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Financial Reports, Business Ratios, Financial Training...