Yorkshire courses

...projects and practice using a Case Study. Gantt charts are also considered) 11:30 - 11:45 Coffee break 11:45 - 12:00 Estimating time and costs... Learn about: Powerful prioritising, Team Training, Project Manager attributes...

...and Loss Account 11.00 – 11.15 Coffee break 11.15 – 11.45 Profit and Loss Account, continued 11.45 – 12.30 Cash is King 12.30 – 13.30 Lunch break 13.30 – 14.15 Cash is King... Learn about: Profit and Loss Account, Team Training, Balance Sheet...

...(Participants apply the lessons learned so far to conduct a simulated facilitated event based on there own real world situations.) 15:30 - 16:00 Managing Conflict... Learn about: Facilitation Skills, Customer Manager, Customer Service...

...to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis of preferred... Learn about: Marketing Strategy, Customer Manager, Objection Handling...

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Customer Care, Incoming Calls...

...Strengthening your Well-Being to Improve Performance in the Workplace - Timetable 09:30 - 09:45 Coffee and Introductions 09:30- 10:45 Key components...

...management or needs a refresher will benefit from this course. Stakeholder Management Skills - Timetable 09:30 – 09:45 Introductions & course objectives... Learn about: Stakeholder Management...

...of our staff being aware of budgeting and its impact on a business. Greater understanding of budgeting principles An understanding of forecasting techniques... Learn about: Business Strategy, Business to plan...

...The course helps to eliminate the fear and uncertainty for the Professional Buyer, allowing delegates to contribute profitability to the organisation... Learn about: Strategic partners, Negotiation Skills, Closing techniques...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Reducing Risk, Profitable Business, Increasing Returns...

...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Customer Behavior, Customer Complain, Customer Types...

...environment How to handle complaints in a positive way Dealing with Incoming Calls Positively - Timetable (Split into two groups) 09:30 GROUP 1 Task... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...

...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Via Email, Skills sets...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Target Market, Sales strategy process, IT risk...

...Credit Control - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit... Learn about: Customer Sanctions, Written communications, Credit Rating...

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: Risk Management, Project considerations, Project scheduling...

...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Incoming Calls, Handling Complaints, Customer Complaints Calls...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Developing Questions, Role Plays, Customer Care...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Business Ratios, Financial Reports, Financial Training...

...Business Skills for Administrators - Benefits Expertise in dealing with interruptions An understanding of how tasks can be better organised... Learn about: Routine planning, Health & Safety quiz, Data Protection...