Assertiveness Skills

CONTENT

• Self-esteem and self confidence · Body language
• Defining key areas for development · Staying in control
• Assertive and non-assertive behaviour · Four stages of personal development
• Behaviour of personality

The aim of this workshop is to examine the relationship between developing self-esteem and assertiveness and provide you with a range of tools and techniques to enhance personal self confidence to handle confrontation and/or conflict.

OBJECTIVES

By the end of the workshop participants will be able to:

• identify personal challenges in behaving assertively and managing
• conflict/confrontation and acknowledge key area(s) for personal development
• identify the behaviours associated with non-assertive styles
• use a personality profiling model to assess people objectively
• apply a range of strategies to manage conflict
• develop assertive behaviours through the application of tools and techniques
• define a personal development plan that will assist in developing personal self-esteem and confidence

METHOD

A range of training methods will be used including personal assessment exercises, group discussion, development tools and plans.