Anger Management: Understanding Anger
Short course
In London
Description
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Type
Short course
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Level
Beginner
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Location
London
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Class hours
7h
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Duration
1 Day
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Start date
Different dates available
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.
Important information
Documents
- Flier Anger Management-understanding anger.pdf
Facilities
Location
Start date
Start date
About this course
- Recognize how anger affects your body, your mind, and your behavior.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner.
The course is aimed for those who have trouble controlling anger or those who want to learn more about it. Whether you have issues with anger or have to deal with angry customers, staff or clients.
No requirements needed for this course.
End of course certificate is provided
Reviews
Subjects
- Anger Management
- Anger Counselling
- Self development
- Self-improvement
- Self-confidence
- Anger Progress
- Behavioural Safety
- Behavior Types
- Managing Anger
- Communication Skills
- Communication Tips
- Communication Tricks
- Sales Techniques
- Sales Training
- Marketing Tools
- Marketing Strategy
- Marketing Processes
- Marketing Segmentation
- Marketing Communications
- Relationship Building
Teachers and trainers (1)
Susan Lloyd
Managing Consultant
Susan has over twenty five years senior professional work experience, she spent the first 10 years of her career as a training manager in the Royal Navy, which included training design, delivery and training technologies. Both academically and professionally well qualified, she gained a top MBA from Cranfield University, an MA Marketing. In 2013, she qualified as an NLP Master Practitioner, she n
Course programme
Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What is Anger?
To begin the course, participants will consider what anger is and how it affects their lives.
Costs and Pay-Offs
Next, participants will learn about anger costs and pay-offs.
The Anger Process
In this session, participants will learn how pain and trigger thoughts combine to cause anger. They will also explore their own trigger thoughts. An exercise on how to manage anger using an anger log is also included.
How Does Anger Affect Our Thinking?
Next, participants will learn about types of distorted thinking and how they can manage their thoughts and behaviour when they are angry.
Understanding Behaviour Types
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Participants will explore the four main behaviour types in this session.
Managing Anger
In this session, participants will learn coping strategies and relaxation techniques to help them manage anger.
Communication Tips and Tricks
Communicating well can help minimize angry situations. This session will give participants some tips on listening well and asking questions.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Anger Management: Understanding Anger