Customer Service NVQ Level 4

Course Level NVQ Level 4

Description


Course Length
12 months. As you work at your own pace, some people achieve it in a shorter length of time.

What will I study?
Mandatory units:-
Understand customer service to improve service delivery
Know the rules to follow when developing customer service

You will then choose a further seven units, with at least one from each of the following themes:
Impression and Image
Delivery
Handling Problems
Development and Improvement

How will I learn?
You will be given both mandatory units plus a list of the optional units to choose from, which best represent your job role. Your assessor will help you to put a portfolio together, advise you on gathering evidence and check your understanding of the required underpinning skills and knowledge for each unit.

How will I be assessed?
With your assessor, you will draw up an assessment and learning plan each visit, which details the types of evidence you need to collect. Your assessor will then verify your evidence and sign off units when sufficient evidence has been recorded. All assessments are carried out in your place of work.

Where could it lead?
Career development, promotion

Requirement
This qualification will be suitable if you have considerable customer service experience and managerial responsibilities. The qualification is about the senior customer service role within an organisation that treats customer service with priority. You should be in a position that would allow you to influence decision-making, change and evaluate, shape how customer service is delivered within your organisation.