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Influencing Skills

in Education Training Skills (England)

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Place:

Exeter

Duration:

1 Day

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Course objectives:

This course is aimed at managers, supervisiors and team members.

Education Training Skills

Established in 1968 as a Group Training Organisation for Apprenticeships, ETS delivers a comprehensive National Vocational Qualification Service that specialises in the occupational delivery areas of ...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes in Exeter where
Course objectives This course is aimed at managers, supervisiors and team members.
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Course programme

Influencing Skills
Influencing Skills
  • Description: Once participants have completed this programme,they will be able to make a bigger impact in business. Specifically they will be able to:*Understand the influencing process and its associated skills and attitudes.*Assess the accuracy of their five-step plan for win-win outcomes.*Assess their influencing plan, the success of their analysis of blockers, floaters and champions, and their choice of influencing tactics.*Identify thinking patterns and understand how to respond appropriately, use whole body listening, and recognise false realities.*Establish rapport by identifying someone's values and building trust.*Use effective influencing strategies and tactics with teams at different stages of growth and with differing team member types.*Plan to improve thier influence in meetings with peers and customers.

  • Suitable for: This course is aimed at managers, supervisiors and team members.

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Venues and dates



Where Exeter, Ets House Emperor Way, Exeter Business Park,
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On Education Training Skills

Provider description
Established in 1968 as a Group Training Organisation for Apprenticeships, ETS delivers a comprehensive National Vocational Qualification Service that specialises in the occupational delivery areas of Administration, ICT, Customer Services and Management at NVQ levels 1-5. ETS further supports its learner/employees regarding Young, Mainstream and Adult apprenticeships (14-64+)

ETS currently operates throughout Cornwall, Devon and Somerset with its head quarters based in Exeter. The organisation remains firmly committed to the achievement of Total Business Excellence through its determination with maintaining its Investor in People status which was first awarded in 1995, Quality Systems Assurance to ISO 9001 standards, achieved in 1999 and Quality Matrix accreditation, first awarded in 2004 for providing essential Information, Advice and Guidance to all of its Learner/Customers aged 14 to 64+.

In April 2006, ETS were granted full status from the Learning + Skills Council (LSC) as a Centre of Vocational Excellence (CoVE) to support Business training throughout Mid Devon with its partner, Exeter College.

More recently ETS received full compliance and formal recognition from the Cabinet Office as a recognised Charter Mark organisation for delivering excellence in Customer Service.
Mission Statement

'To be regarded as one of the leading Work Based Learning providers in the South West that delivers excellence in Education, Training and Skills services, which continually produces outstanding results for all customers'.

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