Managing Conflict
Course
Online
Description
-
Type
Course
-
Level
Intermediate
-
Methodology
Online
-
Duration
Flexible
-
Start date
Different dates available
This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 14 years
Subjects
- Conflict
- Conflict Management
- Managing Conflict
- Communication
- Personal safety
- Violence
- Threatening behaviour
- Aggressive
- Verbal
- Aggressive behaviour
Course programme
This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning OutcomesWhat is conflict management
Recognising aggressive behaviour
Workplace violence and bullying
Escalation and triggers
Verbal and non-verbal communication
Stages of conflict management and personal safety
Minimising conflict and taking a positive approach
Responding to aggressive and threatening behaviour
Managing Conflict