Professional Receptionist

Aims and Objectives
To understand the importance of the receptionist's role and project the best image for your company

Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role

Workbook with practical exercises and individual notes to ensure that the skills learnt on this course will be successfully applied in the workplace

The opportunity to gain a widely recognised Pitman Training Certificate

Target Audiences
Staff who are representing the company in a front line receptionist position or who are asked to deputise in this important role from time to time

Prerequisites
None

Course Content
Learn how to make a first impression people remember

To review best telephone practice and learn how to direct calls correctly

Learn how to develop strategies for dealing with difficult people and situations

Learn how to receive visitors professionally

Develop effective listening skills and focus on customer care

Learn how to stay motivated and be part of the company team