Quality Management Training
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
← | →
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
2 Days
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Start date
Different dates available
This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development of the individual to meet professional standards.
This course will help you to align individuals to a quality framework and understand the role coaching plays in optimising performance.
This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.
Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.
Facilities
Location
Start date
Start date
About this course
❖ coaches,
❖ quality managers,
❖ performance specialists, and
❖ team leaders with a coaching remit.
Reviews
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
← | →
Course rating
Recommended
Centre rating
Quality manager
Subjects
- Telephone Skills
- Behavioural Safety
- Quality Systems
- Coaching Skills
- Coaching
- Quality
- Quality management
- Quality Process
- Quality Training
- Telephone answering
- Telephone management
Course programme
Programme objectives
❖ why quality is paramount in today’s competitive business environment,❖ the role of quality management,
❖ defining coaching and its importance to the quality process,
❖ understanding the coaching process and utilising key documentation,
❖ applying the coaching cycle,
❖ building a coaching toolkit and techniques,
❖ preparation for carrying out a formal coaching session,
❖ core steps in staff assessment,
❖ setting the scene for success,
❖ giving initial feedback,
❖ tried and tested coaching methods,
❖ consolidation and reinforcement,
❖ summarising key learnings,
❖ reviewing side-by-side coaching in a telephone environment,
❖ maintaining coaching so that new behaviours become habitual.
Quality Management Training