Quality Management Training

4.0
1 review
  • I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
    |

Course

Inhouse

£ 337 VAT inc.

Description

  • Type

    Course

  • Methodology

    Inhouse

  • Duration

    2 Days

  • Start date

    Different dates available

This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development of the individual to meet professional standards.

This course will help you to align individuals to a quality framework and understand the role coaching plays in optimising performance.

This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

About this course


❖ coaches,
❖ quality managers,
❖ performance specialists, and
❖ team leaders with a coaching remit.

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Reviews

4.0
  • I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
    |
100%
4.5
fantastic

Course rating

Recommended

Centre rating

Quality manager

4.0
10/11/2016
What I would highlight: I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
What could be improved: Everything OK.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Subjects

  • Telephone Skills
  • Behavioural Safety
  • Quality Systems
  • Coaching Skills
  • Coaching
  • Quality
  • Quality management
  • Quality Process
  • Quality Training
  • Telephone answering
  • Telephone management

Course programme

Programme objectives

❖ why quality is paramount in today’s competitive business environment,
❖ the role of quality management,
❖ defining coaching and its importance to the quality process,
❖ understanding the coaching process and utilising key documentation,
❖ applying the coaching cycle,
❖ building a coaching toolkit and techniques,
❖ preparation for carrying out a formal coaching session,
❖ core steps in staff assessment,
❖ setting the scene for success,
❖ giving initial feedback,
❖ tried and tested coaching methods,
❖ consolidation and reinforcement,
❖ summarising key learnings,
❖ reviewing side-by-side coaching in a telephone environment,

❖ maintaining coaching so that new behaviours become habitual.

Quality Management Training

£ 337 VAT inc.