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Classes Course
Price:
Special offers/ funding
10% discount for registered charitiesSupport / Form of payment
NonePrice details
Costs £350 per day for 1 delegate, £550 per day for 2-5 delegates, £690 for 6-10 delegates plus VAT and expenses (travel plus possible (budget) accommodation, depending on location). Costs exclude any venue costs (hire of rooms / catering) or equipment (e.g. Powerpoint projector).Duration:
1 Day
Requirements:
No requirements.
Course objectives:
To understand the role and develop key skills required to be an effective Receptionist
| Requirements |
No requirements.
|
| Price | £690 + VAT |
Duration
1 day, typically 9.30am - 5.00pm
Course Content
Welcome and introductions
Customer Service - an Introduction
Role of the Receptionist
First Impressions
Communication
Telephone Excellence
Using Assertiveness
Coping with Irate Customers
Review and Close
About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development. Bryan personally delivers all the training. Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire and the West Midlands.
Costs
£350 per day for 1 delegate, £550 per day for 2-5 delegates, £690 for 6-10 delegates plus VAT and expenses (travel plus possible (budget) accommodation, depending on location). Costs exclude any venue costs (hire of rooms / catering) or equipment (e.g. Powerpoint projector).
Prior to delivery of the Receptionist Skills workshop, we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the course you would like us to emphasise.
