Secretary / PA Development

Taylor Mason Training
In London, Birmingham, City of London and another venue.

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Important information

  • Workshop
  • Inhouse
  • At 4 venues
  • 8 hours of class
  • Duration:
    2 Days
  • When:

Would you like to work as a Secretary / Personal Assistant?

Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail for example, executive secretaries play a pivotal role in your operations.

Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.

Ask for more information through Emagister's website and an assessor will get in touch with you!

Important information

Where and when

Starts Location Timetable
West Midlands, England
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2 days
City of London
London, England
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2 days
London, England
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2 days
M1, Greater Manchester, England
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2 Days


Rea Webster
What I would highlight "Brilliant & very helpful, I have learnt a lot in the 2 days that I can put into practice" Oliver & Ohlbaum Associates

What could be improved No issues to comment on

Would you recommend this course? Yes.
Did this opinion help you? Yes (0)

What you'll learn on the course

Secretarial courses
Secretarial training
Office Assistant
Office Skills
Secretary Training
PA Training
Communication Training
Assertiveness Training
Typing Training

Teachers and trainers (1)

Taylor Mason
Taylor Mason
Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

During this two-day course, you will develop a learning based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.

The knowledge and practical skills you will learn include:

  • Planning & Organisation
  • Management Skills
  • Communication Skills
  • Meetings and Presentations
  • Departmental Improvement Suggestions

During the course you cover:

During this interactive, linked and practical secretary/PA development course you will learn:

Planning & Organisation

  • Time management skills
  • Using a time management matrix
  • Planning & prioritising workloads
  • Managing workloads to meet timelines
  • Eliminating time wasters
  • Setting SMART objectives
  • Motivate yourself to use time creatively and productively

Management Skills

  • Managing self and others
  • Effective delegation
  • Performance management
  • Building relationships
  • Managing day to day situations
  • Action plans based on planning, organising and management skills

Communication Skills

  • Spoken communication – overview of telephone, face to face, body language, tone & words
  • Written communication – overview of business writing, composing professional emails, faxes, memos, letters

Assertiveness Skills

  • Being assertive and not aggressive in the workplace
  • Saying no assertively
  • Understanding assertiveness


  • Meeting preparation
  • Overview of successful minute taking
  • Preparing and delivering presentations
  • Action plans linked to communication, assertiveness and meetings
  • Departmental Improvement Suggestions

Achievements for this centre

Additional information

All our in-house training course are available to tailored to yours and your companies/delegates needs with our CTP (customised training programme) solution. Designed to meet any challenge or level required. Ask for a full proposal for your training, tailored to suit you. In-house training at your premises – £949 for a group of up to 12 per day ex-travell charged at 45 pence per mile).

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