Service Design

Service design adds value for users by improving their experiences across the various stages of a service. At the same time, it helps providers optimise their back-end operations.

In this beginners course you'll discover several methods for creating meaningful user experiences and designing effective and sustainable solutions. Rather than starting with a proposal and then adapting it to people, you will begin by understanding their needs in order to develop your solution.

Service design is essentially a people centred process. Where it has been applied, both in the public and private sectors, it has created a significant positive impact. Book your place now if you want to learn more about this emerging field.

Who should take this course?

• Non-designers working in service industries.
• Creative professionals looking to move into this emerging discipline.
• Anyone interested in creative problem solving approaches and applied design thinking.

Topics covered

• You will be working individually and in small teams engaging with practical activities in response to a client brief.

• You will engage with a specific challenge and design a service-based proposal, which will be presented at the end of the course.

• Visiting service design practitioners from leading European agencies will share their professional experience with the course participants providing mentoring support and workshops.

• In the past years we invited practitioners from thinkpublic, live|work, Participle, Engine, Uscreate, FutureGov, Sidekick Studios, Claro Partners, the Helen Hamlyn Centre and Design Against Crime Research Centre.

• A networking event at the end of the course will give the students the opportunity to meet the local service design community.

Level: This course is meant as a practical introduction to the field of service design and will provide tools and methods for designing services.

Entry requirements: None

Testimonial

"I would like to highlight about Service design short course it's extraordinary criterion and good balance between theoretical contents and practical exercises" - M Guerrero, December 2016

Please note: This course is for students aged 18 and older