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Service Helpdesk & Technical Support Strategy
Short course
Online
Description
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Type
Short course
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Level
Beginner
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Methodology
Online
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Class hours
10h
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Duration
Flexible
In contemporary business, it's essential to grasp the requirement to create and develop a customer service strategy. A customer service strategy indicates how you will manage your customers and enhance your interactions with them over a long period of time.
An effective customer service strategy plays a vital role in the development of the business as it defines the standards to be maintained in providing services to the customers and meeting their expectations while fulfilling their requirements.
It is also beneficial for developing customer satisfaction, retaining loyal customers and improving the standards of the business.
This unit offers a comprehensive introduction to the development of a customer service strategy. It describes the mission and vision in the context of customer service strategy and the involvement of top management.
A variety of key topics are explored in depth, including the objectives, strategies and establishment of a customer-focused culture.
You will identify the areas on which you must focus in a customer services strategy
Important information
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Start date
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About this course
Objectives:
After completing this course learners will be able to:
Describe Mission and Vision in the context of a customer service strategy.
Identify the areas on which to focus in a customer services strategy
This is a stand-alone course and it assumes no prior knowledge.
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Subjects
- Customer Service
- Strategy Development
- Relation Management
- Helpdesk service sales
- Helpdesk team coordination
- Support and security workers
- Service Helpdesk & Technical Support Strategy
- Technical Support Strategy
- Service Helpdesk
- Support Strategy
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Developing Customer Service Strategy
Objectives:
After completing this course learners will be able to:
- Describe Mission and Vision in the context of a customer service strategy.
- Identify the areas on which to focus in a customer services strategy
Program Content:
Lesson(s):
Introduction to Developing a Customer Service Strategy
Topics:
- Involvement of the Top Management
- Mission and Vision
- Objectives
- Strategy
- Establishing a Customer-Focused Culture
Service Helpdesk & Technical Support Strategy