Telephone Techniques Seminar

FCL College Wembley

Course

In Wembley

Price on request

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Description

  • Type

    Course

  • Location

    Wembley

  • Start date

    Different dates available

All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job.None.To acquire a confident and friendly telephone manner. Develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.

Facilities

Location

Start date

Wembley (Middlesex)
Hazel House 1-3 Lancelot Road, HA0 2AL

Start date

Different dates availableEnrolment now open

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Subjects

  • Telephone Skills
  • Listening Skills
  • Consumer Behaviour
  • Communication Skills
  • Communication Training
  • Voice Modulation
  • Skills and Training
  • Telephone management
  • Handling awkward situations and calls
  • Taking messages

Course programme

Course Content
• Improving communication skills
• The importance of voice and attitude
• Learning what to say and what NOT to say
• Developing effective listening skills and questioning techniques
• How to sound confident and helpful
• Understanding the customer needs
• Handling awkward situations and calls
• Taking messages, handing over and re-routing calls

Benefits
•Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role
• Workbook to use as a reference guide on completion of the course
• The opportunity to gain a widely recognised Pitman Training Certificate

See related categories

Telephone Techniques Seminar

Price on request

The best Secretarial courses

See all

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