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The art of effective communication

in Cosensa Learning & Development Ltd (Northern Ireland)

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Place:

Inverness, Manchester,...

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Duration:

1 Day

Start:

04/05/2009 other dates
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Course objectives:

Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-t...

Cosensa Learning & Development Ltd

Cosensa Learning & Development deliver a wide variety of training services to the public, private and third sectors throughout the UK and Ireland employing professional, vastly experienced trainer...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes in Inverness, Manchester,... where
Certificate / Qualification All delegates who successfully complete this course will receive a certificate of attendance.
Suitability This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of communication and skills.
Course objectives Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-t...
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Course programme

The art of effective communication
Course Objectives:
Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined.
Contents:
- The difference between communicating ideas and selling ideas
- Barriers to good communication
- Using a simple structure to plan effective communication
- Ho- behaviour and personality influence the way people communicate
- Nine key skills areas
- Communicating more effectively on an individual and group basis
- Using different styles of language to build rapport
Who should attend:
This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of communication and skills.
Course benefits:
Delegates who attend this course will benefit from a better understanding of;
- Ho- to build rapport - sounding friendly and confident
- Hearing and listening techniques - clarifying with questions
- Speaking clearly - speed, articulation, sentence structure, reinforcing main points
- Checking and understanding
Additional information:
The aim of this course is to encourage delegates to examine all forms of face-to-face communication, and to help them develop their skills to become more confident and persuasive.
Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background:
The trainer for this course has extensive experience in design and delivery of communications skills programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and have an excellent background in practical coaching methods and leading effective and successful teams.
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Venues and dates



Where Aberdeen
When Start: 04/05/2009 Finish: 04/05/2009 See calendar
 
Where Edinburgh
When Start: 05/05/2009 Finish: 05/05/2009 See calendar
 
Where Belfast
When Start: 06/05/2009 Finish: 06/05/2009 See calendar
 
Where Newcastle
When Start: 07/05/2009 Finish: 07/05/2009 See calendar
 
Where Manchester
When Start: 10/05/2009 Finish: 10/05/2009 See calendar
 
Where Inverness
When Start: 11/08/2009 Finish: 11/08/2009 See calendar
 
Where Belfast
When Start: 12/08/2009 Finish: 12/08/2009 See calendar
 
Where Glasgow
When Start: 13/08/2009 Finish: 13/08/2009 See calendar
 
Where Birmingham
When Start: 16/08/2009 Finish: 16/08/2009 See calendar
 
Where Bristol
When Start: 17/08/2009 Finish: 17/08/2009 See calendar
 
Where London
When Start: 18/08/2009 Finish: 18/08/2009 See calendar
 
Where Aberdeen
When Start: 02/11/2009 Finish: 02/11/2009 See calendar
 
Where Belfast
When Start: 03/11/2009 Finish: 03/11/2009 See calendar
 
Where Edinburgh
When Start: 04/11/2009 Finish: 04/11/2009 See calendar
 
Where Newcastle
When Start: 05/11/2009 Finish: 05/11/2009 See calendar
 
Where Manchester
When Start: 06/11/2009 Finish: 06/11/2009 See calendar
 
Where Belfast
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On Cosensa Learning & Development Ltd

Provider description
Cosensa Learning & Development deliver a wide variety of training services to the public, private and third sectors throughout the UK and Ireland employing professional, vastly experienced trainers with formidable reputations in training and coaching. Our Northern Ireland office serves as the hub for over sixty of our Management Skills Trainers who continuously deliver our range of public and in-house courses throughout the UK and Ireland. Our primary objective is to make our public training services more accessible, affordable, enjoyable and meaningful than any other training provider. We aim to deliver a consistently high level of service and we have embraced several core policies which retain our focus on our goals and maximise the satisfaction of our customers: - · A capped number of delegates on all courses ensures everyone gets the best of attention; · Wherever possible,we select trainers with industry experience best suited to the delegates on each course; · We do our best to deliver courses as geographically close to you, or your organisation as possible; · We only select appropriate, comfortable and convenient training venues for each course; · We always act on feedback and we never stand still - we are continually looking and listening for ways to improve all aspects of our service.

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