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Total quality management - tqm

tutor2u
Total quality managementis a popular "quality management" concept. However, it is about much more than just assuring product or service quality. TQM is a business philosophy ...  see all
Type: Revision
Source: tutor2u.net
Format: HTML
Language: English

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Total quality management - tqm
Total quality managementis a popular "quality management" concept. However, it is about much more than just assuring product or service quality. TQM is a business philosophy - a way of doing business. It describes ways to managing people and business processes to ensure complete customer satisfaction at every stage. TQM is often associated with the phrase - "doing the right things right, first time". This revision note summarises the main features of TQM.
Like mostquality managementconcepts,TQMviews "quality" entirely from the point of view of "the customer".
All businesses have many types of customer. A customer can be someone "internal" to the business (e.g. a production employee...
 

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Bob
September 2012


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