Administration training: skills for administrators

Course summary

This course will cover all the basics of administration from time management and prioritisation to systems and the need for organisation. You will learn the basics of finance as well as communication skills and customer care. You will also have an opportunity to explore working with your manager and adapting to your manager's style and look at delegating and accepting delegation effectively.


Course outline

Over the day you will cover:

• mediation between the big picture and paying attention to detail
• managing your time effectively to get the most from each day
• effective prioritisation, matching your priorities to those of your manager and the organisation
• administrative systems
• paperwork and desk management
• understanding the different customers of your organisation
• communication styles and how to respond to them
• dealing with difficult situations and complaints
• understanding your organisation's finances
• working effectively with your manager
• delegation - giving and taking

"The trainer helped me look at my duties and enabled me to assess my strengths and weaknesses. I believe I will better manage my workload and set up new systems to manage day to day." YH, Wandle Housing Association
"It was an excellent course, the trainer was very professional and friendly and gave me lots of useful advice." NF, Barnet Refugee Service
"Provided useful hints, tips, strategies for dealing with an administrators workload". JD, McMillan Nursery School


Who is this course for?

Anyone who is responsible for the administration of a busy organisation will find what they need in this course. Whether you are on your own running the administration of a small organisation, or heading up a team in a larger one, there will be something on this course for you.



What will this course help me do: learning outcomes?

This course will develop your confidence and help you recognise and build on your skills as an administrator. It will provide you with lots of tips and techniques to help improve your time management, your ability to delegate and your communication skills.