Advanced Apprenticeship - Customer Service
Course
In Croydon
Description
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Type
Course
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Location
Croydon
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Start date
Different dates available
This course will give you a chance to gain and demonstrate knowledge and skills in ...Customer Service Co-ordinator and Customer Service Manager are among the roles former apprentices have gone on to do. “Why be good when you can be great!” – as an assessor on the course aptly said.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- Customer Service
- Skills and Training
- Maths
- English
- Assessor
Course programme
Course Overview
This course will give you a chance to gain and demonstrate knowledge and skills in solving customer problems, improving customer service expectations, working as a team, taking payments and communication.
If you’re organised and committed to providing a good customer experience then this course will be ideal for you.
Topics covered, include:
Demonstrating understanding of customer service
Making customer service personal
Organising the delivery of personal customer service
Planning for self-development in customer service
Your learning experience will be personalised and fun, with training by a supervisor in the workplace as well as a trainer or assessor.
You will have access to the facilities both at your workplace and at the College, including our well-equipped library and learning resources centre.
Good English and maths skills are essential for success in studying and for future employment prospects and so Croydon College ensures that these skills are developed in all learning opportunities.
It’s also important to have good English and maths qualifications and so all students will study English and maths and work towards an appropriate level and type of qualification including GCSE.
If you are interested in this apprenticeship please register your details via our Apprenticeship registration system.
You will then be able to apply for the many Apprenticeship vacancies we have available.
Additional information
1-2 Years
1-2 Years
Advanced Apprenticeship - Customer Service