Advanced Customer Relationship Management
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Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
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I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
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The course was good and I had a great time in all.
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Short course
In Hammersmith
Learn the many varied contexts in which CRM is used!
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Type
Short course
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Location
Hammersmith
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Duration
1 Week
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Start date
September
Would you like to give an impulse to your professional life? If so, you should check this Advanced Customer Relationship Management course, organized by London Business Training & Consulting, that Emagister.co.uk has added to its catalogue.
This training is suitable for sales and marketing directors, managers, executives, practitioners and staff; senior and mid-level managers who are involved in customer relationship management (CRM) programmes and system implementations, whether in a marketing department, the sales force or the service centre.
It is also targeted to contemporary CRM professionals who sell products or services, to consumers or businesses; senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them; those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM, with an overview of customer-related data and data mining.
Upon completion of this course, you will be able to understand what CRM is, the costs it creates and the benefits it delivers; the many varied contexts in which CRM is used; CRM technologies that are deployed; and how CRM can be implemented.
So, if you want more information about this programme contact London Business Training & Consulting through Emagister.co.uk without hesitation. You won’t regret it!
Facilities
Location
Start date
Start date
Start date
About this course
Upon completion of this course, you will be able to understand:
What CRM is, the costs it creates and the benefits it delivers.
The many varied contexts in which CRM is used.
CRM technologies that are deployed.
How CRM can be implemented.
How CRM practices and technologies are used to enhance the achievement of marketing, sales, and service objectives throughout the customer lifecycle stages of customer acquisition, retention and development, whilst simultaneously supporting broader organisational goals.
This CRM training is suitable for: sales and marketing directors, managers, executives, practitioners and staff; senior and mid-level managers who are involved in customer relationship management (CRM) programmes and system implementations, whether in a marketing department, the sales force or the service centre; contemporary CRM professionals who sell products or services, to consumers or businesses; senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them; those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM, with an overview of customer-related data and data mining; managers looking to take customer-centred strategies to the next level.
certificate
Reviews
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Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
← | →
-
I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
← | →
-
The course was good and I had a great time in all.
← | →
Course rating
Recommended
Centre rating
Student reviewer
Student reviewer
Kojo I
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Strategic Management
- Benefits
- CRM
- Marketing
- Sales
- Customer Relationship Management
- Consulting
- Strategic Business Management
- Sales Training
- Customer Manager
- Customer relationship
Course programme
- Introduction to CRM
- Understanding relationships
- Managing the customer lifecycle – customer acquisition
- Managing the customer lifecycle – customer retention and development
- Customer portfolio management
- How to deliver customer-experienced value
- Managing customer experience
- Sales force automation
- Marketing automation
- Service automation
- Developing and managing customer-related databases
- Structured and unstructured data
- Data integration, warehousing and marts
- Knowledge management
- Using customer-related data
- Analytics
- Three ways to generate analytical insight
- Privacy issues
- Planning to succeed
- Implementing CRM
- The future
Advanced Customer Relationship Management