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Distance and online learning Customer Retention Strategy courses
- Course
- Online
- Intermediate
- Different dates available
...Customer Service - Training course is ideal for the individuals seeking customer service or customer care training. The Customer Service course is specially beneficial to those who work in customer service roles and want to improve Customer Care skills or those who are looking to start a career... Learn about: Customer database, Customer Care, Customer Retention...
- Course
- Online
- Beginner
- Different dates available
..., understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques... Learn about: Problem Solving, Customs and Excise, Customer Manager...
- NVQ
- Online
- Different dates available
- 12 Months
- Online campus
- Virtual classes
- Delivery of study materials
- Support service
...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Service Skills, Customer Retention Strategy, Customer Retention...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
- Support service
- Personal tutor
- Delivery of study materials
- Online campus
- Virtual classes
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer centric, Value chain, Customer Care...
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer centric, Value chain, Customer Care...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
← | → see all
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
← | → see all
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Telephone techniques, Customer Service Skills, Communication Skills...
- Course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Delivery of study materials
- Support service
- Online campus
... mile to provide excellent customer service... Learn about: Customer Retention Strategy, Customer relationship, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service... Learn about: Customer Service, Customer Service Skills, Customer Care...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Customer Service Skills, Communication Skills, Customer Care...
- Course
- Online
- Different dates available
...is available in several learning styles: • Fully online • Online assessment – work through workbook and submit answers online • Paper based – complete... Learn about: Marketing Tools, Customer Care, Customer Retention Strategy...
- Training
- Online
- Intermediate
- 1 Day
..."people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills... Learn about: Customer Retention Strategy, Customer Care, Business Process...
- Course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
...help you and your team achieve and surpass your sales goals. Using Grovo's proven Microlearning format, this course guides you through small lessons... Learn about: Sandler Sales, Sales Training, Customer Retention...
- Course
- Online
- February
...participants will explore ways to retain customers through a large group discussion. Building the Future During this session, participants will explore... Learn about: Customer Service, CRM Programs, Relationship Building...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Organizational Skills, Customer Manager, Communication Training...
- Course
- Online
- January
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Customer relationship, Negotiation Skills, Customer Retention Strategy...
- Course
- Online
- Different dates available
...Topics will include rapport, matching, mirroring, Leading, and pacing. Monitoring Your Posture Good posture sends a likeability signal and a confident message... Learn about: Sales Training, Body Language Training, Sales skills...
- Course
- Online
- January
...launch, and update your e-commerce site o Design engaging, responsive web content o Understand e-commerce payment options and choose appropriate options... Learn about: Business management, Customer Service Skills, Sales Techniques...
- Course
- Online
- March
...Phone Tag and Call Backs Next, participants will discuss some ways to make the most of voice mail. Following Up During this session, participants... Learn about: Customer Service Skills, Customer Service, Communication Skills...
- Course
- Online
- January
...sales professionals to learn how to function in that space. In this one-day workshop, we’re going to explore how social selling is an essential requirement for sales teams... Learn about: Sales Techniques, Social Media, Customer Service Skills...
- Course
- Online
- February
...t’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood... Learn about: Communication Training, Sales Techniques, Marketing Communications...
- Course
- Online
- February
...the most common objection: price. How Can Teamwork Help Me? Many sales people treat their team as competition. This session will explore how teamwork... Learn about: Listening Skills, Customer Relationship Management, Customer Retention Strategy...
- Course
- Online
- February
...self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session, and how disclosure can help build good relationships... Learn about: Interpersonal Communication, Relationship Building, Customer Service...
- Course
- Online
- February
...Getting Ready for Your Presentation We will offer participants some preparation tips. Then, participants will learn how to pump up their language to... Learn about: Marketing Tools, Sales Techniques, Customer Care...
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