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Customer Retention Strategy Courses
- Course
- Online
- Intermediate
- Different dates available
- 200h
... in customer service. This customer service course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints... Learn about: Customer Manager, Customer Service Skills, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Retention Strategy, Customer Relationship Management, Customer Retention...
- Course
- Online
- Beginner
- Different dates available
...On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations... Learn about: Customer database, Customs and Excise, Customer Service...
- Course
- Carmarthen
- Intermediate
- Different dates available
- 1 Day
...This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role... Learn about: Customer Service Skills, Customer Manager, Customer Care...
- NVQ
- Online
- Different dates available
- 100h - 12 Months
... customer relations Understand how to boost a client’s confidence in you and the organisation you represent Recognise the importance of customer retention... Learn about: Customer Retention, Customer Service Skills, Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Service, Customer Manager, Customer Retention Strategy...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...LSC funded full qualifications are free for 16-18 year olds * *Almost all the courses in this section are LSC funded full qualifications. LSC funded... Learn about: Retail Management, Customer Retention Strategy, Sales Promotion...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...the Services Dealing with VIP Guests • Packing Procedures • Interrelationship of Cost, Time and Stock Levels • Bar Set-up • Food Service • Silver Service... Learn about: Customer Retention, Customer Service, Customer Service Skills...
- Course
- Huddersfield
- Intermediate
- Different dates available
... with many benefits including the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, facilitating opportunities to enhance customer satisfaction, addressing risks and opportunities associated with its context and objectives... Learn about: Customer Relationship Management, Quality Training, Customer relationship...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Customer Service Skills, Customer Service...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Option 1 Tuition Fee: £525 Exam & Registration Fee: £79 Option 2 Tuition Fee: £500 Exam & Registration Fee: £75 Option 3 Tuition Fee: £525 Exam & Registration Fee... Learn about: Sales Promotion, Customer Relationship Management, Customer Retention Strategy...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
- 8h
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Care, Value chain, Customer Retention Strategy...
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Care, Value chain, Customer Retention Strategy...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
← | → see all
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
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- Course
- London
- Different dates available
... to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires... Learn about: Customer Service Strategy, Customer satisfaction, Customer Manager...
... to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires... Learn about: Customer Service Strategy, Customer satisfaction, Customer Manager...
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
← | → see all
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | → see all
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Tourism Hospitality, Customer Care, Tourism management...
- BTEC
- Folkestone
- Different dates available
- 1 Year
...This course will comprise of an introduction to retail services, retail selling and customer service, merchandising and display for retail sales and specialist units... Learn about: Retail Management, Customer Retention Strategy, Sales Strategy...
- Course
- Online
- February
...The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service... Learn about: Customer satisfaction, Listening Skills, Customer Relationship Management...
- Course
- Hammersmith
- Intermediate
- 1 Day
...Target audience Sales and marketing directors, managers, executives, practitioners and staff. Senior and mid-level managers who are involved in customer relationship management (CRM) programmes and system implementations, whether in a marketing department, the sales force or the service centre... Learn about: Sales Training, Management Processes, Customer relationship...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
... of preferred styles highlights the most appropriate strategies for each individual... Learn about: Customer Manager, Customer Service Skills, Customer Service...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...are free for 16-18 year olds * *Almost all the courses in this section are LSC funded full qualifications. LSC funded full qualifications have no tuition... Learn about: Team Leader, Retail Management, Sales Training...
- Course
- Online
- January
...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Customer Retention, Telephone answering, Sales Techniques...
- Course
- Online
- Intermediate
- Different dates available
...This online Customer Service course will help learners define who their customers are and how to understand their needs... Learn about: Customer Retention, Customer satisfaction, Customer relationship...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Communication Skills, Customer satisfaction, Customer Retention Strategy...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Contact us for details. Duration: 1 year How is it delivered?: Part-time Option 4 Location: Off Campus Start date: Contact us for details. Duration... Learn about: Sales Strategy, Retail Management, Team Training...
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