Apprenticeship in Customer Service

Course Team Leader: Narsey, Bhups

Course Level: Level 2

Course Type: Part Time

Curriculum Area Description: Hospitality and Sport

How to Apply: Interview
Entry Requirements: Level 1 equivalent

Study Hours: 0
Nº of Weeks:0

Additional Enrolment Info: none

Work Placement: No
Work Placement Attendence: Optional

Course Progression: Onto supervisory customer service positions or similar types roles in a customer service environment

Careers Progression: supervisory positions in customer service, or move into similar customer service roles within other organisations

Course Description:
The course is a vocational course that embeds advanced customer service skills from preparing to deliver customer service through to developing the rules and regulations to follow in a customer service role.

Description Breakdown:
Certificate in Customer service
Key skills in Communication and application of number level 1
NVQ in Customer Service optional units from a range of units to suit the role, 7 units to complete in all. Students will get the opportunity to select the most relevant units based on their particular job role

Assessment Description: Continuous

Nº Places Available: 999

Trips Residentials: none

Qualification: QCF NVQ

Tuition Fees: 300
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 300

Additional Costs Total: 0