Assertiveness Skills

CONTENTS

This course covers all the key issues related to self belief, confidence and self esteem.

• The development of an assertive belief system - why do we need a system?
• Looking at our own attitudes, values and opinions.
• Influencing styles - what is your style?
• The assertiveness and responsive hierarchy - how do you measure up?
• Influencing target.
• Looking at the contrasts between submissive and aggressive behaviours. Achieving a balance through honesty and good communication.
• Identifying and controlling fear.
• Personal strengths and weaknesses - an exercise to develop and practice self-awareness and self-disclosure.
• Workshop - discussion and completion of an assertiveness skills exercise - to be reviewed as part of a group plenary.
• Getting what you want without the need for compromise, through gaining agreement and co-operation.
• Assertiveness related to the level of confidence - confidence related to success - three keys to success.
• Role plays and exercises to re-inforce personal commitment and to help deal with a challenging situation.
• Closing session - review and assessment of personal benefit - completion of action plans.