Customer Service

Customer Service
The Institute of Customer Service recently carried out research which found that customers' top ten priorities in determining their satisfaction include: friendliness of staff, speed of service, helpfulness of staff, being treated as a valued customer and competence of staff.

More businesses than ever now understand the need to exceed their customers' expectations and are seeking to improve their customer focus. Good customer service is essential to business success and not meeting customer expectations can seriously damage your reputation. It costs six times more to attract a new customer than it does to keep an old one. A typical dissatisfied customer will tell 8-10 people about their problem.

West Cheshire College can help you excel in this area. Training your staff to deliver excellent customer service can help you to keep ahead of the competition, win repeat business, gain more business through word of mouth, attract higher quality staff and improve staff retention.

We can deliver tailor-made training to suit your needs, and offer a range of programmes, including:

• Customer Service NVQ
• Customer Service Apprenticeships

Profit from our expertise...

Call our Employer Hotline on: 01244 670499 or email us
West Cheshire College has been actively responsive to the rapidly changing needs of the NHS and has worked with the Trust to offer access to relevant educational courses, including NVQ programmes in Customer Care. These courses have been a resounding success with high completion and success rates.

Our relationship with West Cheshire College has meant that more of our frontline staff than ever are undertaking training in a relevant subject with a recognised qualification, resulting in a more qualified and skilled workforce.

We look forward to a continued partnership with West Cheshire College!

Carole Jordan
Staff Development Manager

The Countess of Chester Hospital NHS Foundation Trust