Assertiveness at Work

ILM Endorsed Training Course
This exclusive training course has been developed by Activia and endorsed by the ILM -- Europe's foremost provider of leadership and management qualifications.
The training can be delivered as a stand-alone course, or can count towards a Vocationally Related Qualification (VRQ) as part of our ILM-endorsed programme of management training.
Why Assertiveness Training?
Do you:

• Find yourself saying 'yes' to people's requests when you really want to say 'no?'
• Bottle up or fail to express your discontent, even if you think it's justified?
• 'Give in' to others for a while, but eventually become irritable or even angry?

Assertivenessis the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.
When you train with Activia, we teach you how to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.
Course Aims
This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
Who Should Attend?
Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.
Course Outline: Assertiveness at Work
Introduction and Course Overview
· Knowledge Skills Checklist · Getting to Know You
Interpersonal Skills
· Interpersonal Skills · Interpersonal Skills Checklist
Communication
· Why Communication Goes Wrong · Getting Communications Across · Personal Communication Style Questionnaire
What is Assertiveness?
· Car Wars Exercise · Assertiveness, Aggressiveness and Passivity · Assertiveness Practice
Rights and Responsibilities
· Rights and Responsibilities
Positive Thinking
· Can't - One of the Greatest Barriers · Turning Can't into Can · Tips for Positive Thinking
15 Top Tips for Building Trust and Rapport
· 15 Top Tips for Building Trust and Rapport
Practical Assertiveness Skills
· Assertiveness - the 3 steps · Assertiveness Skills Practice · Saying No to Others · Positive Words and Phrases · Words and Phrases Exercise
Listening Skills
· Listening Skills Questionnaire · Listening Skills Tips/Techniques
Body Language Questionnaire

Different People in Different Ways
· Different People in Different Ways
Developing Assertiveness
· Assertiveness Preparation · Assertiveness Tactics · How Assertive are You? · Assertive Process · Assertiveness Strengths and Development Areas
A Personal Action Plan