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      Training

      Assertiveness at Work

      Training
      In Birmingham ()

      Price on request
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      Important information

      Typology Short course
      Duration 1 Day
      • Short course
      • Duration:
        1 Day
      Description

      This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
      Suitable for: Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

      Important information

      Government funding available

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      Opinions

      4.0
      Course rating
      100%
      Recommended
      4.6
      excellent
      Centre rating

      Reviews on this course

      J
      Jenny
      4.0 03/01/2018
      What I would highlight: I had an excellent experience with amazing course and amazing trainer as well. The trainer was quite approchable and considered iur requiremwnts and needs.
      What could be improved: Nothing
      Would you recommend this course?: Yes
      Did this opinion help you? Yes (0)
      Reviews gathered by Emagister & iAgora

      Achievements for this centre

      2018

      How do you get the CUM LAUDE seal?

      All courses are up to date

      The average rating is higher than 3.7

      More than 50 reviews in the last 12 months

      This centre has featured on Emagister for 10 years

      What you'll learn on the course

      Negotiation Skills
      Influencing Skills
      Persuasion Skills
      Delegating Skills
      Self-esteem
      Staff
      Listening Skills
      Communication Training
      Assertive Behaviour
      Assertiveness Training

      Course programme

      ILM Endorsed Training Course
      This exclusive training course has been developed by Activia and endorsed by the ILM -- Europe's foremost provider of leadership and management qualifications.
      The training can be delivered as a stand-alone course, or can count towards a Vocationally Related Qualification (VRQ) as part of our ILM-endorsed programme of management training.
      Why Assertiveness Training?
      Do you:
      • Find yourself saying 'yes' to people's requests when you really want to say 'no?'
      • Bottle up or fail to express your discontent, even if you think it's justified?
      • 'Give in' to others for a while, but eventually become irritable or even angry?

      Assertivenessis the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.
      When you train with Activia, we teach you how to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.
      Course Aims
      This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
      Who Should Attend?
      Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.
      Course Outline: Assertiveness at Work
      Introduction and Course Overview
      · Knowledge Skills Checklist · Getting to Know You
      Interpersonal Skills
      · Interpersonal Skills · Interpersonal Skills Checklist
      Communication
      · Why Communication Goes Wrong · Getting Communications Across · Personal Communication Style Questionnaire
      What is Assertiveness?
      · Car Wars Exercise · Assertiveness, Aggressiveness and Passivity · Assertiveness Practice
      Rights and Responsibilities
      · Rights and Responsibilities
      Positive Thinking
      · Can't - One of the Greatest Barriers · Turning Can't into Can · Tips for Positive Thinking
      15 Top Tips for Building Trust and Rapport
      · 15 Top Tips for Building Trust and Rapport
      Practical Assertiveness Skills
      · Assertiveness - the 3 steps · Assertiveness Skills Practice · Saying No to Others · Positive Words and Phrases · Words and Phrases Exercise
      Listening Skills
      · Listening Skills Questionnaire · Listening Skills Tips/Techniques
      Body Language Questionnaire

      Different People in Different Ways
      · Different People in Different Ways
      Developing Assertiveness
      · Assertiveness Preparation · Assertiveness Tactics · How Assertive are You? · Assertive Process · Assertiveness Strengths and Development Areas
      A Personal Action Plan

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